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    Operations Specialist I - Danville, United States - First Citizens Bank

    First Citizens Bank
    First Citizens Bank Danville, United States

    3 weeks ago

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    Description

    Overview:

    The Correspondence/Imaging Representative will be responsible for processing documents such as invoices, Proof of Deliveries, client provided invoices, dispute notices and other forms of correspondence as requested by an internal request or external request.

    The representative will analyze documents in order to process in the correct manner. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies.

    Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and businessThis is a hybrid position after 90 days of employment.

    Once hybrid it will require working from the office 3 days a week and 2 days of working from home.


    Responsibilities:
    Service
    • Answers inbound communications to service accounts, fulfill requests, or address issues.
    Determines target needs and provides resolution while maintaining a high standard of service.
    Operational Support
    • Performs various operational tasks that occur during customer, vendor, and associate inquiries.
    Streamlines the workflow for other associates within the business unit through operational activities.
    Documentation
    • Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials.
    Maintains and updates department records either physically or within a system.
    Business Proficiency
    • Provides knowledge in area of work.
    Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.


    Qualifications:
    Excellent time management skills and proven ability to hit deadlinesProficient in Word, Excel and OutlookExcellent verbal and written communication skillsMust be versatile and willing to cross-train and assist others as neededEffective multi-tasking skills, with the ability to positively interact with internal and external customers and clients
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