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    Customer Svc Rep/UKHC - Lexington, United States - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Lexington, United States

    3 weeks ago

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    Description
    Job Title:

    Customer Svc Rep/UKHC

    Requisition Number:

    RE45444

    Working Title:

    Customer Relations Specialist

    Department Name:

    H4005:Office of Patient Experience

    Work Location:

    Lexington, KY

    Grade Level:

    08

    Salary Range:

    $ /hour

    Type of Position:

    Staff

    Position Time Status :

    Full-Time

    Required Education:

    BA

    Click here for more information about equivalencies::Required Related Experience:

    1 yr

    Required License/Registration/Certification:

    None

    Physical Requirements:

    The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.

    Shift:

    Monday through Friday, 8:00am – 4:30pm. May include some holidays per departmental needs.

    Job Summary:

    The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions.

    Skills / Knowledge / Abilities:

    The ideal candidate will have the ability to manage multiple tasks and/or projects while accurately completing routine functions in a fast paced, high intensity, professional work environment; proficient in Microsoft Office; excellent attention to detail; exceptional planning and organizational skill; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and diversity.

    Does this position have supervisory responsibilities? :

    No

    Preferred Education/Experience:

    Bachelor's degree in a healthcare related field with 3 years of experience preferred.

    Deadline to Apply:

    06/02/2024

    University Community of Inclusion:

    The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

    As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

    Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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