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    Patient Access Services Rep/UKHC - Lexington, United States - University of Kentucky

    University of Kentucky
    University of Kentucky Lexington, United States

    1 week ago

    Default job background
    Description
    University of Kentucky
    Equal Employment Opportunity/M/F/disability/protected veteran status.
    Posting Details

    Posting Details

    Job Title Patient Access Services Rep/UKHC
    Requisition Number RE45817
    Working Title Patient Access Services Representative

    Department Name H4027:
    REV Cycle MGT-PFE
    Work Location Lexington, KY
    Grade Level 07
    Salary Range $ /hour
    Type of Position Staff
    Position Time Status Full-Time
    Required Education

    AA

    Click here for more information about equivalencies:
    Required Related Experience

    1 yr

    Required License/Registration/Certification
    None
    Physical Requirements

    The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs.

    Shift
    The shift for this position is primarily, Monday through Friday, 8;00am-5:00pm.
    Job Summary

    The Patient Access Services Representative is responsible for coordinating pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; and maintaining HIPAA compliance and complying with all UKHC polices regarding patient privacy and confidentiality.

    This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
    Skills / Knowledge / Abilities

    The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

    Does this position have supervisory responsibilities? No
    Preferred Education/Experience

    Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred.

    Deadline to Apply 06/18/2024
    University Community of Inclusion

    The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

    We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome.

    We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

    In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

    As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

    Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

    These screenings may include a national check and/or drug screen.
    Posting Specific Questions

    Required fields are indicated with an asterisk ().

    Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.

    None
    More than 0, up through 1 year
    More than 1 year, up through 3 years
    More than 3 years, up through 5 years
    More than 5 years

    Do you have training and/or experience working with UKHealthCare's registration and scheduling systems (APM and/or HQPM)?

    Yes
    No

    Please indicate the number of years of paid work experience you have been directly responsible for patient registration.

    None
    More than 0, up through 1 year
    More than 1 year, up through 3 years
    More than 3 years, up through 5 years
    More than 5 years

    Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).

    None
    More than 0, up through 20
    More than 21, up through 40
    More than 41, up through 60
    More than 61, up through 80
    More than 81

    University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions.

    By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values.

    These values are diversity, innovation, respect, compassion, and teamwork.

    Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)


    University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time.

    If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?

    Yes
    No

    Where did you first see this position advertised other than on UK's online employment system?

    (Diverse Issues in Higher Education)

    Higher Education Recruitment Consortium )
    A Colleague, Friend and/or Family Member

    UK Job Fair
    None of the Above

    Applicant Documents
    Required Documents

    Optional Documents

    Resume
    Cover Letter


    Apply Here:

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