- Answer all guests' questions and take ownership in resolving and following through on all customer service issues.
- Collect and log data regarding the fan experience for the guest experience booths and kiosks. Effectively communicate information to Guest Experience Supervisor/Coordinator and Stadium Command Center.
- Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; always providing exceptional customer service to all guests.
- Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
- Be a source of information for other gameday employees and/or guests regarding Club gameday activities.
- Inform and execute NFL Best Practices, Fan Code of Conduct, Track Your Texan duties, manage giveaways, lost and found, comments, ticket issues, Responsible Fan Program, and general information.
- Be knowledgeable and proficient with the Houston Texans App to help guests navigate to different programs offered.
- Attendance is required at all ten (10) Texan's home games, including play-offs, and five (5) LSSE events, at NRG Stadium.
- Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
- Perform various other tasks that may be assigned from time to time by Guest Experience Management Team.
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
- High School Diploma required.
- Customer service experience preferred.
- Effective verbal, written and interpersonal communications.
- Possess excellent attention to detail.
- Hospitality driven.
- Must have a positive attitude and ability to deliver world-class service with a smile.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Occasional travel related to job duties and responsibilities.
- Must be able to lift and carry up to 10 lbs.
- Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.
-
Customer Experience Representative
2 weeks ago
OCTAGOS HEALTH, INC. Houston, United StatesResponsibilities · Lead the Octagos Health Onboarding program for the agency · Prep for, conduct, and follow up on training sessions with onboarding clients · Manage between 20+ onboarding clients at a time · Activate onboarding process based on KPIs · Provide detailed call notes ...
-
Park Environmental Equipment LTD Houston, United States**Get ready to grow with us** · Northwest Pipe Company is the nation's leading manufacturer of water infrastructure products and with over 50 years of experience, we're just getting started Our business is growing, and we're looking for great people to grow with us. We're immedia ...
-
Guest Experience Representative
3 weeks ago
AEG Houston, United StatesThe Houston Texans are seeking an individual for the position of Guest Experience Representative. · The Texans CHARGE · Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving · The Texans Teammate Habits: · Dedication to the Team · Be Adaptable · Passion ...
-
Member Experience Representative
2 days ago
YMCA of Houston Houston, United StatesProvides service and information to current and prospective members through positive communication. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Promotes and incorporates the YMCA five core values into al Representative, Experience, R ...
-
Member Experience Representative
3 weeks ago
Verda Healthcare Houston, United StatesCompany Description · VERDA Healthcare is a new Medicare Advantage Plan launched by a passionate, purpose-driven group of experienced healthcare professionals. The company is committed to providing easily accessible and equitable healthcare to people aged 65 and older in predomi ...
-
Member Experience Representative
3 weeks ago
Verda Healthcare Houston, United StatesCompany Description · VERDA Healthcare is a new Medicare Advantage Plan launched by a passionate, purpose-driven group of experienced healthcare professionals. The company is committed to providing easily accessible and equitable healthcare to people aged 65 and older in predomi ...
-
Customer Experience Representative
3 weeks ago
Hill-Rom Holdings, Inc. Houston, United StatesBaxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and i ...
-
Member Experience Representative
3 weeks ago
Resource One Credit Union Houston, United StatesThe Member Experience Representative will assist members and non-members of the credit union with various administrative and financial transactions, and will be responsible for processing routine banking transactions and recommending products and services based on the member's fi ...
-
Customer Experience Representative
3 weeks ago
Hill-Rom Holdings, Inc. Houston, United StatesBaxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and i ...
-
Customer Experience Representative
3 weeks ago
Indigo Books & Music Humble, United States**Customer Experience Representative** · **Part-time | Dartmouth, NS** · **Company Description** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life ...
-
Seasonal Customer Experience Representative
3 weeks ago
Indigo Books & Music Humble, United States**Seasonal Customer Experience Representative - Operations** · **Contract | Burlington, ON** · **Company Description** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exc ...
-
Trade Show Representative
2 weeks ago
Ruoya Inc Houston, United States**About us** · We are a flame-resistant clothing company, specializing in high-quality protective apparel for various industries. Our innovative garments meet industry standards, ensuring worker safety in hazardous environments. · As a Trade Show Representative, you'll showcase o ...
-
Outside Sales
2 weeks ago
Dixieply of Houston Houston, United StatesDixie Plywood & Lumber Company has announced that they are actively recruiting to fill an Outside Sales Representative position. · A strong emphasis will be placed on communication skills, self-motivation, and self-discipline. · The individual placed in this position will be expe ...
-
Marketing Representative
3 weeks ago
Pace Staffers Houston, United StatesMarketing Representative Duties: · - Able to execute daily tasks regarding client promotions · - Professionally present the client to initiate interest in promotions · - Promote our client by engaging and building interpersonal interactions with the public · - Act as a representa ...
-
Marketing Inside Sales Representative
2 weeks ago
Mustang Cat Houston, United StatesThe Marketing Inside Sales Representative is responsible for contacting prospects and potential customers to identify and qualify business opportunities, and generate qualified sales leads. · **Marketing Inside Sales Representative Benefits Include**: · - Great Work-Life Balance ...
-
Breast Pump Depot Outreach Sales Representative
2 weeks ago
URS Medical Houston, United StatesURS Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to **_taking care of the child_**. As a leader in home health care, we help kids achieve their best lives at home an ...
-
Ezee Fiber Houston, United States**Customer Service Sales and Retention Representative - Bilingual** · Ezee Fiber is seeking a **Bilingual Customer Service Sales and Retention Representative** to be part of a team of high-energy, customer-oriented peers who handle inbound and outbound sales for new customers and ...
-
Technical Service Representative
2 weeks ago
Ezee Fiber Houston, United States**Technical Service Representative** · Ezee Fiber is seeking a Tier I **Technical Service Representative (TSR)** to be part of a team of high-energy, customer-oriented professionals. The Technical Support Representative is the first point of contact for customers and others who c ...
-
Technical Service Representative
3 weeks ago
Ezee Fiber Houston, United States**Technical Service Representative** · Ezee Fiber is seeking a Tier I **Technical Service Representative (TSR)** to be part of a team of high-energy, customer-oriented professionals. The technical support representative is the first point of contact for customers and others who c ...
-
Sales Representative
2 weeks ago
Valyrian Enterprises Inc Houston, United StatesOur rapidly growing firm is seeking a professional, profoundly ambitious, and driven Sales Representative to be a part of our team as we build and develop our market share in the Houston area. If you're looking to ignite your career with a company that develops its managers and l ...
Guest Experience Representative - Houston, United States - Houston Texans
Description
The Houston Texans are seeking an individual for the position of Guest Experience Representative.The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
The Texans Teammate Habits:
Dedication to the Team
Be Adaptable
Passion for Work
Win with Integrity
Own the Outcome
Basic Function:
Interact with guests at Texans and LSSE game/event to ensure the highest level of customer service is being provided to guests and assist in the execution of programs that enhance the fan experience.
Duties & Responsibilities:
Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.
Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.
Education/Experience:
Physical Requirements:
Title:
Guest Experience Representative
FLSA Status:
Hourly, Non-Exempt
Department:
Community Development
Reports to:
Guest Experience Coordinator
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Guest Experience Representative professionals in Houston
-
Brandilyn Williams
Educator, Team Lead, Special Education Coordinator