Customer Experience Representative - Houston, United States - OCTAGOS HEALTH, INC.

OCTAGOS HEALTH, INC.

Verified Company

Houston, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities

Lead the Octagos Health Onboarding program for the agency

Prep for, conduct, and follow up on training sessions with onboarding clients

Manage between 20+ onboarding clients at a time

Activate onboarding process based on KPIs

Provide detailed call notes post-training session format

Graduate clients in a timely, value-driven manner and garner positive reviews

Introduce clients to our services and identifying upsell opportunities

Assist in hitting revenue goals through facilitating hand-offs from our sales team

Create training materials for clients and prospective

Assist with technical project management and integration builds

Qualifications:

2+ years software training experience

2+ years client-facing experience

B2B experience preferred

Healthcare industry experience ideally

Bachelor's Degree