Customer Service Sales and Retention Representative - Houston, United States - Ezee Fiber

Ezee Fiber
Ezee Fiber
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Sales and Retention Representative - Bilingual


Ezee Fiber is seeking a
Bilingual Customer Service Sales and Retention Representative to be part of a team of high-energy, customer-oriented peers who handle inbound and outbound sales for new customers and customer retention.


The
Customer Service Sales and Retention Representative is an inbound/outbound customer representative for customers who are interested in services provided by Ezee Fiber.

Making a positive first impression is an important aspect of this position. CSAR's are responsible for assisting customers with placing internet orders, moves, upsells, and retention-related inquiries.

This individual must be proactive in recognizing the needs of customers, providing solutions, or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.

The representative should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The representative will be involved with the contact center, marketing, and other departments.


About Ezee Fiber

Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business, and government customers through its 100 percent fiber-optic network.

Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing.

The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.


Responsibilities

  • Provide positive outstanding customer service in all aspects of customer contact.
  • Manage customer concerns while meeting company goals.
  • Suggest products and services for customer's needs.
  • Promote our products and services and upsell where appropriate for customers.
  • Assist CSAR's with retention and sales opportunities.
  • Enter customersensitive information and process new activation orders.
  • Other duties as required.

Experience/Qualifications

  • 2+ years of customer service and sales experience
  • High school diploma or equivalent
  • Fluent in Spanish
  • Familiar with customer record systems and sales practices in general
  • Familiar with Microsoft Office Products
  • Typing skills, 40+ words per minute
  • Highly organized, detailoriented, and communicative with colleagues and leaders
  • Ability to adapt to a fastmoving and changing environment.
  • Must enjoy working with the public, both on the telephone and in person.
  • Ability to multitask, prioritize, and manage time effectively.

Pay & Benefits

  • Pay hourly plus commissions
  • Full-Time
  • Health, Dental and Vision insurance
  • 401k match
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