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    On-site Customer Service Representative - Santa Clara, United States - Trescal

    Trescal
    Trescal Santa Clara, United States

    5 days ago

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    Description

    **On-site Customer Service Representative**

    **Job Description**

    Job Title On-site Customer Service Representative

    Location San Francisco - Santa Clara, CA US (Primary)

    Job Type Full-time

    Education High School

    Career Level Entry Level

    Category Administrative / Clerical

    Job Ad **Trescal** is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

    We have a great opportunity for a **On-site Customer Service Representative** to join our team in the **Santa Clara, California** location.

    In this role you will:

    Reside on-site at customer facility four days per week

    Respond to your customer inquiries, complaints, and problems

    Perform pick up requests, update service records and send out reminders

    Responsible for monitoring customer aging reports and resolving customer invoices

    Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.

    **Perform Inventories services for one of our key accounts**

    Travel will be within a 15 mile range so some travel is required

    Tag assets needed for calibration and inventory the list against what can be performed in the field

    Identify units needing to be sent to Trescal for cal or vendor services

    Report discrepancies to the primary contact at Customer site and Custodians

    Secure resolution of discrepancies to meet customer satisfaction

    Schedule field service based on inventories performed

    **QUALIFICATIONS**

    **As a Customer Service Representative - Purchasing Agent you must possess:**

    *High School diploma, GED, or equivalent

    *Previous experience in a field related to customer service and/or asset management

    *Experience in defusing potentially angry customers

    *Basic knowledge and usage of computers

    *You will be required to drive your personal vehicle between buildings on the customer's campus.

    *You must have a valid CA driver's license and clean driving record

    *Verification of a Covid Vaccination is required to work on-site at this customer's facility

    **And we would prefer:**

    *Experience with Excel a bonus

    *Previous work experience in the metrology service industry

    **BENEFITS:**

    We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.

    *A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*

    *We are an Equal Opportunity Employer.*

    **Application Instructions**

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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    **Posted**: 11/29/2021

    **Job Status**: Full Time

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