Customer Service Representative - Fayetteville, United States - Zenwork

Zenwork Fayetteville, United States

5 days ago

Description

Job Description

Job DescriptionRole and Responsibilities
This position requires exceptional customer service skills, attention to detail, committed work ethic, and empathy.
As the primary contact for our customers, the Customer Service Representative is the voice of the company. To succeed in this role, you must be motivated and dedicated in every customer interaction.
The Customer Service Representative handles incoming customer questions in a multi-channel support environment; communicating via phone, by email, or on chat. Inquiries will be input and maintained in a case management system. Additionally, there may be opportunities to contact customers via outbound communications.

Ability to multi-task and prioritize multiple assignments
Ability to work independently while contributing to team goals
Strong verbal and written communication skills
Computer literacy, including internet applications and some Microsoft Excel
Incident interpretation and analytical skills
Ability to remain calm in a stressful situation
Maintain security of confidential information
Arrive punctually and have excellent attendance
Flexible to work between 8 and 6 Monday through Friday, with occasional overtime.

Qualifications and Education Requirements

High School Diploma or Equivalency
Customer Support experience in a fast-paced environment
Knowledge of tax rules a plus

Preferred

College Degree in Communications or related field.

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