- Now experiences a strong plusPositive team collaboratorCustomer focused attitudeEducationAssociate degree or equivalent experience and/or training; or combination of bothUnless explicitly requested or approached by SS&C Technologies, Inc.
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IT Support Technician
2 weeks ago
Boston Technology Cambridge, United StatesWe are looking for someone to come in and help with the cleaning and re imaging of their desktops and the transition from Windows 10 to 11. · Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment · Reimaging all the desktops (Clonezilla) ...
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Lab Support Technician Ii
2 weeks ago
DENS Facility Services Cambridge, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Job Summary · Flagship Lab Services is seeking Life Science Laboratory Technicians II with Lab experience to join our dyna ...
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Desktop Support Technician
2 days ago
City of Somerville Somerville, United States**Statement of Duties**: · **Essential Functions**: · The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the ...
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Lab Support Technician Ii
2 days ago
Flagship Facility Services LLC Cambridge, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · **Job Summary**: · Flagship Lab Services is seeking Life Science Laboratory Technicians II with Lab experience to join our ...
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Lab Support Technician
13 hours ago
Boston Medical Center Boston, United StatesBoston Medical Center (BMC) is more than a hospital. It ́s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-base ...
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Desktop Support Technician
2 weeks ago
Boston Networks, LLC Stoneham, United States**This is NOT a position for someone that lives outside the Boston Area.** · **Experience with the following technologies is a MUST**. · - Basic Network Technologies - DHCP/DNS/IP Subnets · - Microsoft Office365 - Client is a heavy user and advanced knowledge of O365/Sharepoint/A ...
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Life Science Field Support Technician
1 week ago
ChemoMetec Inc. Somerville, United States**Who are we?** · ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments. ...
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IT Support Technician
1 week ago
Tekwissenllc Groton, United States**Additional Information**: · - Work Address: Groton/New London, CT area ; exact location was not provided as this is a government site. · - Is this contract to hire/possible extension? Temp to perm possible · - Shift start time and end time? Mon - Fri, 8a to 5p · - Driving or No ...
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Desktop Support Technician
2 weeks ago
Manet Community Health Center Quincy, United States**General Definition and Scope of Job**: · **Core Responsibilities**: · - Diagnose and resolve computer problems and requests from users in a timely manner. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and sof ...
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Technology Support Technician
3 weeks ago
Cove Risk Services LLC Braintree, United StatesTechnology Support Technician · *** · Support and assist users with technology issues across all departments. · **Essential Job Functions**: · Provide technical assistance to computer system users. Answer questions or resolve computer problems for employees in person, via telepho ...
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Desktop Support Technician
3 weeks ago
Anetcorp India Pvt Ltd Marlborough, United States**Role: Desktop Support Technician** · **Location: Onsite - Marlborough, MA** · **RESPONSIBILITIES**: · **Job Type**: Contract · Pay: $ $30.00 per hour · Expected hours: 40 per week · **Benefits**: · - Flexible schedule · Schedule: · - 8 hour shift · **Experience**: · - Customer ...
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On-site IT Support Technician
2 weeks ago
a2b technologies inc. Abington, United StatesLevel 2 (intermediate) Bench and On-site Computer Support Technician Wanted (Abington PA) · **Background checks are required.** · **Travel**: This position would require you to be in office daily, and then subsequently travel throughout the greater Philadelphia suburban area to b ...
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Desktop Support Technician
2 weeks ago
Pomeroy Andover, United States**Responsibilities**: · - Provides on-site client facing support; including installation, servicing, and repairing systems. · - Quality checks operational status of system equipment before deployment. · - Resolves customer issues in the areas of hardware installation, repair, upg ...
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Onsite Support Technician
3 weeks ago
ComTec Consultant East Walpole, United States**Position: Onsite Support Tech** · **Location: Walpole, MA ** · **Duration: 12 Months** · **Description**: · **High Level**: · - Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F) · **Specifics**: · - Intake and resolution of Lev ...
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Desktop Support Technician
2 weeks ago
Teamware Solutions Marlborough, United States**Role name**: · Analyst · **Role Description**: · Deskside Support · **Competencies**: · Desktop Management - Infrastructure Services (IS) · **Experience (Years)**: · 4-6 · **Essential Skills**: · Deskside Support · **Desirable Skills**: · Deskside Support · **Country**: · Unite ...
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Desktop Support Technician
2 weeks ago
Pyramid Andover, United StatesComfortability providing hands & feet support for Server and Network is a plus. · - Experience supporting mobile data plans, mobile networks, and devices is a plus. · - Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. · - Docum ...
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Critical Support Technician
2 weeks ago
Flagship Facility Services Watertown, MA, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Job Summary · The Critical Support Technician role acts in a "floater" capacity, supporting multiple labs and locations betwe ...
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Critical Support Technician
4 weeks ago
Flagship Facility Services Watertown, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Job SummaryThe Critical Support Technician role acts in a "floater" capacity, supporting multiple labs and locations between Boston ...
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Temporary Staff ~ IT Support Technician ~ Boston, Ma
13 hours ago
Brookline Bancorp Boston, United States**THIS IS A TEMPORARY ROLE BASED IN BOSTON, MA PROJECTED DURATION OF 6 TO 18 MONTHS** · **_ Principal Objective_** · The Support Technician is responsible for providing technical support to all users for desktop, software, hardware and network related issues. Their role is to sup ...
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GOC Support Technician
2 weeks ago
SS&C Technologies Waltham, United StatesSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 of ...
GOC Support Technician - Watertown, United States - SS&C Technologies
Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S.company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job DescriptionGlobal Operations Center (GOC) Support TechnicianAbout the CompanyIntralinks helps enterprises extend business processes and high value content across traditional organizational, corporate and geographical boundaries.
Only Intralinks provides a cloud-based Content Collaboration Network where sensitive information can move freely around the globe while maintaining security and compliance, enabling safe and productive work with anyone, anytime and anywhere.
Rather than building point integrations or having to rip-and-replace existing content systems, Intralinks customers can connect to the network to confidently and productively control the sharing, distribution and management of their high-value content - regulated, IP intensive or simply important data.
More than 90,000 clients - 99% of the Fortune 1000 companies - have depended on Intralinks to digitally transform and simplify critical business processes while meeting the most stringent governance and regulatory requirements.
OverviewThe Global Operations Center (GOC) Operations Support Technician is a critical role for Intralinks in delivering highly scalable and reliable data center & cloud-based platform solutions to its customers.
The Operations Support Technician responds to GOC alerts in a timely manner and initiates team interaction to restore service.He/she monitors the operational support systems to proactively identify service impacting events relating to IT, network, service, and facility conditions and provide Tier-1 support to our clients.
The position works in tandem with other Intralinks organizations (SRE, System Administration, Development, ITIL support, etc.) and GOC to resolve events and utilizes GOC support subsystems and produce accurate trouble tickets and activity reports.
The Operations Support Technician initiates internal conference bridges during platform events as well as sends status internally on the progress of these events.
Essential FunctionsProvide world class customer support to internal and external clientsMonitor network and services to ensure availability to all usersAbility to manage multiple high priority issues under pressureRespond to automatically generated alarms produced by GOC monitoring software by using tools and/or engaging additional Intralinks SRE Support TeamsFacilitate Internal Bridge and send status updates during platform eventsPerform up checks on the various applications to ensure connectivityIdentify, diagnose and resolve problems of moderate complexity affecting network and service performanceProcess and prioritize customer impacting issuesFollow prescribed trouble and operational proceduresPerform notifications and follows prescribed escalation proceduresDocument trouble tickets as actions are takenRecord, update, and maintain outage notifications and announcements.
Rotational support may be requiredWeekly 24x7 on-call supportAny other duties as defined by ManagementQualifications1 to 4 years of relevant experience in a product technical support and/or product development role (preferably in the SaaS industry)Familiar with a variety of the field's concepts, practices, and proceduresKnowledge and experience of monitoring tools (e.g.
Zabbix, Pager Duty, Splunk, Dynatrace, Logic Monitor)Strong verbal, written, and interpersonal communication skills in EnglishCritical thinking, analytic, and problem solving abilitiesITIL V3 Foundation Certified a strong plusServiceSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
