Customer Service Representative - Sunnyvale, United States - Fortinet

Fortinet Sunnyvale, United States

2 weeks ago

Description

Fortinet is currently looking for Customer Service Representative to join our Sunnyvale Office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our Customers, while developing good and respected relationships with both internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities:

Troubleshoot and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies and procedures.

Professionally screen incoming customer calls, assist with ticket creation, verify entitlement and route customers to the appropriate team within the Customer Service & Support organization.

Develop a good understanding of all Fortinet products, contracts and licensing

Participate in the creation and improvement of Fortinet Customer policies, procedures and guidelines relating to Customer Service.

Deliver the best quality in order to achieve high level of Customer Satisfaction.

Take part in UAT testing.

Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.

Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry

Be part of the on-call rotation of the team.

Be flexible to work with the CS Managers on higher priority task and escalations

Job Skill Required:

3 years of customer service, support experience in an IT or Network Security Environment

Fast-learner, flexible, and able to prioritize

People-oriented with the ability to interact effectively with customers

Strong problem analysis and problem-solving skills

Multi-task oriented

Fast typist

Remains calm and professional under pressure or stress.

Must be able to work independently with minimal supervision.

Attention to detail and strong documentation skill

Computer and network security experience

Educational Requirements:

Relevant degree/diploma/certification and / or an equivalent combination of relevant training and experience is desirable.

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Earnings for this position are expected to be $18 - $25 per hour. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion

#LI-GB1

Patient Service Representative

1 week ago

El Camino Health Mountain View, United States

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. ...
Insurance Customer Service Representative

1 day ago

Farmers Insurance & Financial Solutions Sunnyvale, United States

We are currently hiring for a Customer Service Representative at a high-performing Farmers Insurance Agency. This role is full-time and offers a competitive salary, bonus opportunities, and more. · As a Customer Service Representative, you will be working directly with existing c ...
Customer Service Representative 1

6 days ago

DGN Technologies Sunnyvale, United States

**Position Title: CUSTOMER SERVICE REPRESENTATIVE 2** · **Location: Sunnyvale, CA (hybrid)** · **Role Type: Long term contract (05/01/2024 to 10/31/2024)** · **Description** · **Primary Function Of Position** · **RESPONSIBILITIES** · **Essential Duties**: · As part of the Custome ...
Guest Service Representative

2 weeks ago

Motel 6 / Studio 6 Santa Clara, United States

_**Primary Objective**:_ · We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The agent will be responsible for interacting with the guests to provide the highest quality service and to ensure ...
Customer Service Representative 2

2 weeks ago

Profit by RPO Santa Clara, United States

**Job Posting Title: CUSTOMER SERVICE REPRESENTATIVE 2Location: 3410 Central Expressway, Santa Clara, CA** · - Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue ...
Patient Services Representative Ii, Urogynecology

1 week ago

Sutter Health Mountain View, United States

**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
Csr - Customer Service Representative

1 week ago

First Choice Coffee Services Santa Clara, United States

Must be able to work independently and as part of a team. Competitive wage and health care benefits available. · Immediate opening, great opportunity to grow with the company. · EOE · - Principals only. Recruiters, please don't contact this job poster. · do NOT contact us with un ...
Customer Service Representative for Life Insurance

2 weeks ago

Titan Industries Mountain View, United States

Allianz Lebensversicherungs-AG is the market leader in private and company pension plans and Germany's largest life insurer. Over 10 million customers benefit from our unique financial strength and stability. Innovation is the foundation of our success - and has been for over 100 ...
Patient Services Representative Ii, Plastic Surgery

3 weeks ago

Sutter Health Mountain View, United States

**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
Business Services Representative Ii, Surgery Center

1 week ago

Sutter Health Mountain View, United States

**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Performs reimbursement and analyses to ensure timely reimbursement of facility charges. Maintains files and makes sure all regulatory requirements for physician credentialing and privileging are ...
Patient Services Representative Ii, Vascular

6 days ago

Sutter Health Mountain View, United States

**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
Patient Services Representative, Call Center

1 week ago

Sutter Health Los Altos, United States

**Organization**: · PAMF-Palo Alto Medical Foundation CAD · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
Patient Service Representative

2 weeks ago

California Rehabilitation & Sports Therapy Palo Alto, United States

As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. · Essential Job Functions: · Patient Interaction: · - Greet and welcome pat ...
Customer Service Representative

2 weeks ago

QA Builders San Jose, United States

Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction w ...
Customer Service Representative

2 weeks ago

Keynote Business Solutions San Jose, United States

Job Overview: · We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attenti ...
Customer Service Representative

1 week ago

Image/afterimage San Jose, California, United States

Requirements: · High school diploma, general education degree, or equivalent. · Ability to stay calm when customers are stressed or upset. · Comfortable using computers. · Experience working with customer support. · **Responsibilities**: · Maintaining a positive, empathetic, and ...
Customer Service Representative

1 week ago

ARCH Preneurs Inc. San Jose, United States

**We are looking for a full-time, self-motivated Customer Service Representative to join our team in San Jose, CA.** · **Responsibilities**: · - Work with our client's customers face to face in a retail setting · - Respond to potential customers with inquiries about products and ...
Customer Service Representative

1 week ago

FIESTA AUTO INSURANCE San Jose, United States

**Fiesta Auto Insurance offers paid training and a chance for you to start a new career with a great team** · **Whether your goal is to become an agent or are looking for a leadership role, we can guide you to reach your full potential and be successful in the Insurance and Tax B ...
Advancement Services Representative

2 weeks ago

Penn State University University Park, United States

**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · Specific duties and responsibilities may include: · Administer the following activities for multiple methods of payment (Cash, Check, Credit Card, Electronic Funds Transfer (EFT), Wire Transfer, Automated Clearinghouse (ACH), and p ...
Customer Service Representative

3 weeks ago

Waste Connections San Jose, United States

Green Team of San Jose, a Waste Connections company, is looking for a _h_i_gh energy_ **Customer Service** **Representative** to join our team in **San Jose, CA** Previous waste experience would be a huge _plus_ · The schedule will be Monday-Friday 8am-5pm. · **The pay range for ...