Customer Service Representative - San Jose, California, United States - Image/afterimage

Description

Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.


Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.


Benefits:

Flexible work schedule
Dental insurance
Vision insurance
Life insurance


JOB TYPE

Work Day:
Full Time


Employment type:
Permanent Job


Salary:
USD Weekly

Positions available: 4


JOB REQUIREMENTS

Minimal experience:
Unspecified


Gender:
Indistinct