Off Road Technical Sales and Support Specialist - Carrollton, United States - Z1 MOTORSPORTS INC

Z1 MOTORSPORTS INC Carrollton, United States

2 days ago

Description

Job Description

Job DescriptionDescription:

:Technical Sales & Support Representatives possess a good fundamental understanding of general automotive systems & components. Specialty knowledge regarding our core models is a plus but not required. Candidates should possess exceptional self-motivation, confidence, and enthusiasm for the Nissan & Infiniti brands.

Ideal candidates will have good time management skills, and be comfortable engaging with customers online, by phone, or by email. Individuals in this position will be expected to perform job-related responsibilities and additional duties as assigned independently.

Role Responsibilities & Qualifications:

Stay current on our core models and our range of products and services
Interact with customer in person, over the phone, and through electronic means
Listening to clients and recommending the best products for their needs
Accepting and processing orders
Verify part numbers and product fitment
Promote special sales and engage the community on social platforms
Develop 1:1 client relationship through regular communication
Provide top-level customer service and resolve customer issues or complaints
Participate in enthusiast events periodically
Respond to customers in a timely manner and follow up effectively
Setup returns and exchanges
Ensure order accuracy

Requirements:

Strong verbal and written communication skills
Extensive automotive knowledge
Strong interpersonal skills and ability to always maintain a high level of courteous customer service
Ability to work and thrive in a fast-paced environment
Ability to occasionally work nights and rotating weekend schedules, based on business needs
Excellent prioritization and time management skills
Excellent research, problem solving and critical thinking skills
Proficient with Microsoft office Suite
Customer service/Call center experience preferred
Bilingual (Spanish) proficiency is a plus

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