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    Account Manager - Jacksonville, United States - Genesee and Wyoming Railroad

    Genesee and Wyoming Railroad
    Genesee and Wyoming Railroad Jacksonville, United States

    2 weeks ago

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    Description

    SUMMARY:

    The Account Manager is located onsite at our customers operation and is the primary customer contact to initiate and solve problems and look after the customers best interest in receiving best in class rail service.

    In addition, the Account Manager will work closely with both the Regional and Corporate teams to develop service, equipment and marketing strategies and execution of new opportunities for customers to optimize traffic with G&W centric solutions.


    RESPONSIBILITIES:

    Proactively work as onsite rail expert to ensure customers changing business objectives are identified and are being met by the appropriate GWI and external entities related to their rail traffic.

    Serve as onsite customer advocate to ensure they are receiving appropriate support from all areas of the business.
    Work with corporate account team to create business objectives; execute those objectives and analyze the results.
    Recommends and orchestrates corrective services to address customer issues and/or issues negatively impacting business goals and objectives. Anticipates possible problems and develops contingency plans in advance.
    Help to document best practices in customer relationship management and in deploying solutions.
    Helps clarify policies, procedures, and project initiatives as communicated by management.
    Identify opportunities for rail growth
    Improve customer service quality requirements by studying, evaluating and re-designing processes. Monitor and analyze results. Implement changes as needed. Share best practices.
    Provide direct hands-on support as needed positively impacting business goals and objectives.
    Works cooperatively with others to produce innovative solutions
    Shares information, advice, and suggestions to help others to be more successful; provides effective coaching.
    Effectively applies technical knowledge to solve a range of problems.
    Respects the confidentiality of information or concerns shared by others.
    Backs up other areas as needed.
    Follow applicable safety policies and procedures.
    Other projects and duties as assigned.


    REQUIRED SKILLS AND EXPERIENCE:
    Ability to work any shift including weekends and holidays.
    Experience with all Microsoft office tools.
    Excellent communication skills
    Excellent presentation skills, comfortable in front of 5-10 people
    Remains calm under stress
    Proven track record of taking ownership and effectively managing long and short term projects from start to finish.
    Articulate and professional with an enthusiastic attitude and focus on results
    Recognizes and encourages behaviors that contribute to teamwork.
    Ability to work well in a team environment
    Strong commitment to safety
    Strong Technical RR knowledge
    Hands-on commitment to getting the job done
    Ability to input, retrieve and analyze data
    Must be well-organized and able to manage time efficiently.
    Some travel up to 20% may be required to support business needs

    REQUIRED EDUCATION AND/


    OR CREDENTIALS:
    5 years RR experience preferred
    Bachelors degree preferred or equivalent work experience

    This position is employed by the specific entity set forth in the job posting.

    Genesee & Wyoming Inc.

    and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.

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