- Customer Service - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
- Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.
- Collaoration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
- IT Knowledge - Basic understanding of IT-related content knowledge to carry out work tasks.
- Troubleshooting - The ability to resolve end-user hardware, software and networking issues by implementing a progressive troubleshooting methodology.
- Microsoft Products - Windows, Office (Outlook, MS Teams)
- *Basic Networking - Basic understanding for how networks work. (Home routers, wireless access points, network topology)
- Provide first level support to resolve problems with products, applications, and devices through incoming incoming phone calls, Chats, and Emails
- Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, incidents, and service requests
- Actively listen to end user requests, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
- Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
- Collaborate with peers, leads, and various escalation groups to troubleshoot and resolve customer issues. Contacts are primarily within immediate work group.
- Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
- Provide feedback regarding knowledge base articles and procedures
- Associate needs to be aware of Call, Chat, and Email queues, as well as work related email and the overall status of the department. Utilize mail lists and group chats to keep informed of outages, issues and policy changes.
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IT Support Analyst
3 weeks ago
Parker Hannifin Corporation San Diego, United StatesThe IT Support Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Leads limited scope projects using information technology to enable business improvement and perform critical ana Support Analyst, IT, Informat ...
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IT Support Analyst
2 weeks ago
Spectraforce Technologies San Diego, United StatesPosition: IT Support Analyst · Location: San Diego, CA · Duration: 6 Months with possible extension · Job Description: · Provide 24 hour IT support services to Qualcomm employees in all domestic and international locations. IT Support Analyst, Associates are expected to consi ...
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IT Support Analyst
3 weeks ago
Alois San Diego, United StatesJob Description · Job Description · Job Title : IT Support Analyst, Associate|6993 · Location : San Diego, CA · Duration : 6+ Month (Possibility of extension) · Job Description: · Top 5 Required Skills · 1. Customer Service · 2. Communication · 3. Operating Systems Knowledge ( ...
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IT Support Analyst
23 hours ago
Parker Hannifin Corporation San Diego, United StatesIT Support Analyst · Location : SAN DIEGO, CA, United States · Job Family : Information Technology · Job Type : Regular · Posted : Jun 6, 2024 · Job ID : 48870 · Back to Search Results · Job Description · Apply Now > · Save JobJob Saved · Location: Parker Meggitt Aerospace Group ...
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Digital Support Analyst
5 days ago
Apex Systems San Diego, United States ContractJob#: · Job Description: · Digital Support Analyst · Hybrid (San Diego, CA) · DIMENSIONS · Depth: This position's responsibilities are related to member support, technical support resource coordination and vendor and support. This position is the initial point of contact for ...
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Client Support Analyst
4 days ago
Aristotle San Diego, United StatesJob Description · Job DescriptionThe Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees an ...
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Client Support Analyst
2 days ago
Aristotle Corp San Diego, United StatesThe Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot a ...
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QC Support Analyst 4
3 days ago
Grifols San Diego, United States Regular Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the worl ...
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Technical Support Analyst
1 week ago
Johnson Matthey San Diego, United StatesPay Range: $38.00 hr - $45.00 Hr · Together for a cleaner, healthier world. · Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 cou ...
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eTeam San Diego, United StatesJob Title: IT Support Analyst · Duration: 12 months · Location: San Diego CA · Job Description: · Top 5 Required Skills · 1. Customer Service · 2. Communication · 3. Operating Systems Knowledge (Microsoft Windows, Mac, Linux) · 4. Hardware Deployment and Configuration (De ...
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ACL Digital San Diego, United StatesJob Description: Top 3-5 Required Skills (These are not preferred skills. If the candidate does not have these require skills, they will be rejected completely) · 1. Analytical skills- The ability to collect information and identify fundamental patterns/trends in simple to modera ...
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eTeam San Diego, United StatesJob Title: IT Support AnalystDuration: 12 months Location: San Diego CAJob Description:Top 5 Required Skills1. Customer Service2. Communication3. Operating Systems Knowledge (Microsoft Windows, Mac, Linux)4. Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printe ...
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IT Support Analyst
2 weeks ago
ALOIS LLC San Diego, United StatesJob Description · Job DescriptionJob Title : IT Support Analyst, Associate|6993 · Location : San Diego, CA · Duration : 6+ Month (Possibility of extension) · Job Description: · Top 5 Required Skills · 1. Customer Service · 2. Communication · 3. Operating Systems Knowledge (Micr ...
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Operations Sales Support Analyst/Sr Analyst
2 weeks ago
FICO San Diego, United StatesFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential · The Opportunity · "The Sales Support–Analyst/Sr Analyst will · join our · Global Sa ...
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Cybersecurity Compliance Support Analyst
2 weeks ago
ENGINEERING SERVICES NETWORK, Inc. San Diego, United StatesJob Description · Job DescriptionCyber Security Compliance Support Analyst · Education Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. · Certification Requirement: In lieu of the undergraduate de ...
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Computer Support Analyst
2 weeks ago
Strategic Data Systems San Diego, United StatesComputer Support Analyst · Naval Information Warfare Center (NIWC) · San Diego, CA (Point Loma) 92152 · 60K - 63K (Depending on experience)- · Full-Time with Benefits · Start Date: ASAP · Monday - Thursday 9 hour shift 6AM - 4:30PM and every other Friday 6AM - 3:30PM · You will ...
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Desktop Support Analyst
5 days ago
Stantec Consulting International Ltd. San Diego, United StatesDesktop Support Analyst V ) · Description · Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Serv ...
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Desktop Support Analyst
5 days ago
Stantec San Diego, United StatesGrow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Developmen ...
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Support Desk Analyst
1 week ago
Vets Hired San Diego, United StatesAbout the job Support Desk Analyst - Remote · This is a fully remote position.Responsibilities: · Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems. · Research with the clients (internal and external) to fully ...
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IT Support Analyst, Associate
2 weeks ago
Spectraforce Technologies San Diego, United StatesJob Title- · IT Support Analyst · Location- · San Diego, CA 92121 · Duration- · 6 months · Shift- · 8 am - 5 pm (Monday - Friday) · Job Description Overview · Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in ...
IT Support Analyst - San Diego, United States - Spectraforce Technologies
Description
Position: IT Support AnalystLocation: San Diego, CA
Duration: 6 Months with possible extension
Job Description:
Provide 24 hour IT support services to Qualcomm employees in all domestic and international locations. IT Support Analyst, Associates are expected to consistently perform at current group metrics set by management. Provides technical assistance to computer users. Answers questions or resolves computer problems for clients via telephone or chat. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Top 5 Required Skills:
Note: The Company is committed to complying with the California Consumer Privacy Act ("CCPA") effective January 1, 2020; and all data privacy and laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting
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