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Customer Service Advisor - Northampton, United States - Wickes
Description
Location: Northampton, Northamptonshire
Wickes is more than just the nations favourite DIY store. Were part of the Travis Perkins Group, one of the UKs top employers. Thats why the first thing youll notice at Wickes is the way everyone pulls together. Its a place where well ask for your ideas, listen to your opinions and value the contributions you make. Chances are youve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, well make you feel right at home.
We are looking for articulate and driven individuals to join our installations department, working within the installation service team based in Northampton as Customer Service Advisors
The role involves working within our Installation Support Team, delivering an accurate and helpful service to internal customers, inline with current processes and procedures, this may include administrative duties and post sales resolutions. You will be actively and effectively resolving issues and supporting our installation services through the resolution of queries and concerns via the customers preferred method of communication.
**Responsibilities**
Respond at pace to all contact and work queries to meet individual and team targets and SLAs
Consistently demonstrate our Ready 2 Help service journey to meet the requirements of the role
Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customers concerns or complete an order
Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
Deal with payments and deductions accurately at all times
Prioritise workload to ensure tasks are completed on time
**Requirements**
A friendly personality that translates well in a great telephone manner
A real people person who has the ability to quickly build rapport with customers
Effective listening and questioning skills
Ability to build rapport quickly
Well organised and able to work at pace in a busy contact centre environment
Confident and efficient PC user, excel knowledge would be hugely beneficial
Clearly understood with a good standard of written and spoken English
We are able to offer full training for this role so previous relevant experience isnt essential but it would be beneficial.
Salary dependant on age.
" Please contact us if you require any adjustments within the application process, If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview." Location:
Northampton, Northamptonshire
Area of interest
Customer Services
** DEFAULT listwidget.vacancypartial.description - en-GB **
Wickes is more than just the nations favourite DIY store. Were part of the Travis Perkins Group, one of the UKs top employers. Thats why the first thing youll notice at Wickes is the way everyone
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