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    Office Coordinator - Trenton, United States - Schafer Sports Center

    Schafer Sports Center
    Schafer Sports Center Trenton, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    OFFICE COORDINATOR ROLE SUMMARY

    The Office Coordinator role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics.

    At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.


    ROLE
    REQUIREMENTS AND RESPONSIBILITIES

    Monitor and roll up receptions daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
    Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours Responsible for addressing scheduling change and make up lessons requests from clientele
    Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
    Act as thepoint person for client billing
    Ensure client billing information is up to date
    Ensure monthly charges being processed in computer program
    AlertMANAGER/OWNER when additional supply ordering is required
    Enforce Schafer Sports Center office procedures and constantly look to update best practices
    Ensure receptionist/staff is utilizing appropriate scripts for answering customer queries
    Train all new staff on client response scripts, computer program features


    REQUIREMENTS
    High School diplomas with past office management and/or sales experience a plus
    Must have superior communication and interpersonal skills when dealing with clientele
    Must have a professional demeanor and appearance
    Constantly stay abreast of Sports Centers policies and procedures
    Proven multi tasking experience a must
    Ability to constantly WOW our custom


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