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    Operations Senior Manager - North Burlington, United States - The Cigna Group

    The Cigna Group
    The Cigna Group North Burlington, United States

    3 weeks ago

    Default job background
    OTHER
    Description
    The job profile for this position is Operations Senior Manager, which is a Band 4 Management Career Track Role.

    Excited to grow your career?

    We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

    Our people make all the difference in our success.

    POSITION SUMMARY

    Manages the day-to-day operations of a second shift fulfillment pharmacy, including pharmacy operations, drug warehouse / inventory, and supplies. Plans, coordinates, directs and participates in all activities related to the dispensing, delivery, receipt and handling of medications within corporate and regulatory guidelines. Works with site leadership to develop policies, procedures, and the business plan for the site. Oversite of production levels and service standards. Oversite of hiring, training, and evaluation of staff. Provides expert content/professional leadership on complex assignments/projects. Uses deep professional knowledge and acumen to advise functional leaders.

    Essential Functions

    • Develop employee skills, evaluate performance and provide feedback in an effort to elevate performance
    • Assist with hiring, training, and evaluation of staff
    • Creates a positive culture of engagement, enablement, and collaboration
    • Leverages principles of Lean and Six Sigma to drive a culture of continuous improvement
    • Implement programs and process improvements to enhance the level of internal and external customer service provided
    • Represents Florence Fulfillment Operations in cross-functional meetings and projects
    • Monitor staff and day-to-day workflow to achieve production and quality goals
    • Monitor costs to ensure compliance with cost to fill goals. Work with site leadership for creation of labor expense budget forecasting.
    • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve, including technical and human relations issues

    Qualifications

    • At least 3 year's relevant experience required
    • Direct people leadership experience required
    • Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines
    • Strong analytical capabilities and organizational skills
    • Experience in high volume operations
    • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues
    • Good oral and written communication skills
    • Strong focus on customer service, quality and accuracy
    • Ability to adapt in a changing environment
    • Ability to work with peers across shifts
    • Strong PC skills and knowledge of Microsoft Office Suite and SharePoint

    Preferred Qualifications

    • Bachelor's degree
    • Experience in a union environment

    This is a 2nd shift onsite position in our North Burlington location. The shift is Sunday through Thursday from 3PM - 12AM.


    If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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