Customer Service Representative - Burlington, United States - LeMaitre

LeMaitre
LeMaitre
Verified Company
Burlington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Responsibilities:


  • Process orders, returns, credits/rebills, invoices, etc
  • Provide pricing, updates on orders, tracking information, confirmation, etc
  • Handle customer complaints in accordance with Complaint Procedure
  • Interface daily with coworkers within department and other departments, including Senior Management
  • Make outbound calls as necessary
  • Handle customer escalations
  • Answer front door and deliver mail

Qualifications:

  • High School Diploma required, Bachelor's Degree preferred; 3 or more years' experience in a professional customer service role
  • Ability to manage difficult or emotional customer situations
  • Demonstrates accuracy and thoroughness
  • Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Is consistently at work and on time; ensure work responsibilities are covered when absent
  • Knowledge of Microsoft Office, internet, and order processing systems with typing skills of 50 WPM or greater.

EEO Statement:


In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LeMaitre Vascular will be based on merit, qualifications, and abilities.

LeMaitre Vascular does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, breastfeeding or related medical conditions, religious dress, military or veteran status or any other characteristic protected by law.


This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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