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    Customer Service Specialist - Ontario, United States - EIS

    EIS
    EIS Ontario, United States

    2 weeks ago

    Default job background
    Description

    **Description**

    EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets.

    Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers expectations. We embrace the qualities that make each of our team members unique and develop each others skillsets so that together we can be stronger than the sum of our parts.

    **Job Description**

    EIS is growing its presence on the internet. Weve redesigned the company site to become a self-service hub, but most of our customers still dont know the great news We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. The Customer Service Specialist eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us

    **Responsibilities**

    Respond to and manage customer-related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products, and pricing, maintaining customer scheduled orders.

    Migrate existing customers placing phone orders over to e-commerce.

    Assist customers with e-commerce questions, including but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).

    Provide feedback to management and production regarding customer needs and concerns.

    **Qualifications**

    2 3 years e-commerce experience highly preferred

    Proficient in MS Office

    SAP business software is a plus

    Requires an Associate's degree in a related business field or equivalent work experience

    Excellent persuasive and communication skills

    Proficient analytical skills

    Strong verbal and written skills

    Able to work in a team environment and fulfilling objectives with minimum direct supervision

    Innovative, proactive, and self-directed

    Able to focus on goals and develop a work plan that produces desired results

    pm21

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