Client Services Specialist - Irvine, United States - Century Business Solutions

Century Business Solutions
Century Business Solutions
Verified Company
Irvine, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

In our
Client Services Specialist role, you will provide support to customers by doing virtual demonstrations, installations, and troubleshooting of our software products.
Training is provided; however, good written, verbal communication skills and general computer skills are required.


Position Requirements:


  • Perform software demonstrations showing potential clients how our product/service works
  • Work collaboratively with management, software development, project management, sales teams, and any other members of various departments
  • Assist Support team by reviewing records, following up with customers, assist via remote sessions, and update case documentation in CRM system
  • Ability to diagnose and document software related matters for development inquires
  • Familiarity with remote software installations and troubleshooting
  • Ability to maintain a positive attitude and build rapport and relationships with customers
  • Willingness to put in the time needed to complete assigned tasks, including multitasking
  • Selfstarter with the ability to ask questions, learn quickly and work independently
  • Strong proficiency in Microsoft Excel, Word, Outlook, and other computerbased programs
  • Must have strong communication skills and enthusiastically present solutions to customers and to work with a range of different personalities
  • Need to demonstrate exemplary written and verbal communication skills

Qualifications:


  • BA/BS Degree in Computer Science or Business Administration or related field required.
  • Prior experience with training and/or demos on products or software is strongly desired
  • Familiarity with remote desktop protocol and screen sharing software to preform remote assistance
  • Experience with software installation procedures
  • Background in development, coding, or systems management
  • Experience implementing and maintaining ERP software systems
    Compensation and Benefits:
  • 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
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