Arc Service Specialist - Riverside, United States - HUB International

HUB International

Verified Company

Riverside, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About The ARC

The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC's customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions.

About You

Do you love to help, train, and support your teammates?

Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?

Are you good at problem solving and enjoy researching issues to find the answer?

About the Position:

This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.

Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a "sandwich".

The top - what is the issue needing resolution?

The middle - What is the cause?

The bottom - Identify a solution to resolve the problem

Role Description & Responsibilities:

Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level

Research "what went wrong"

Determine assistance needed and follow the path to resolution

Follow up to make sure end-result is obtained

Work with the Accounting units to ensure that requests are completed

Assure that fields are completed correctly and timely in the ARC ticketing system

Duties as otherwise assigned

Essential Traits and Experience:

High School Diploma Required

2 + years Property/Casualty Insurance Agency experience as follows:

Insurance accounting
Agency Bill Carrier Payables and/or Cash Application OR,
Commercial Lines Account Manager with heavy agency billing experience OR
Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents

Strong understanding of Epic and it's workflows

Excellent verbal and written communication skills

Strong Customer Service Skills and enjoy working with people

Understand that teaching someone how to find the answers is more important than just providing the answer

Strong critical thinking and problem-solving skills

Good eye for detail.

Be able to work independently and provide results.

Work well with a remote team

Other:

Position is remote

Must have an efficient and quiet workspace in your home

Must live within driving distance of a Hub office

Department Accounting & Finance

Required Experience: 2-5 years of relevant experience

Required Travel:
No Travel Required

Required Education:
High school or equivalent

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