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    IT Support Technician - New York, United States - Touro College

    Touro College
    Touro College New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Overview

    IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices

    Responsibilities

  • Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets.
  • Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams
  • Helps train faculty on use of computer labs and in use of productivity software.
  • Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
  • Maintains inventory listings of computer lab hardware, software, and supplies.
  • Posts times of lab availability and class schedule
  • Maintains a professional environment, establish, and enforce lab and computing policies and procedures
  • Prepares and submits monthly status reports
  • Provides technology support to local library staff
  • Maintains classroom and computer lab audio-visual equipment.
  • Special Projects as assigned
  • All other duties as requested by supervisor

    • Qualifications

    Knowledge/ Skills/ Abilities

  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
  • Strong customer service, communication and organizational be able to multi-task and prioritize work.

    • Physical Demands

  • Extensive use of computers
  • Extensive time sitting and standing
  • Able to lift to 10 lbs.

    • Travel

  • Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

    • Maximum Salary

    USD $41,528.00/Yr.

    Minimum Salary

    USD $33,222.00/Yr.

    Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA) Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance
  • Short-term and Long-term disability programs
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule

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