-
Team Lead
1 week ago
Vision6, Inc. Atlanta, United StatesVision6 is currently seeking a dedicated and ambitious individual to join our team as a Team Lead with a focus on training and development. This position offers a unique opportunity for individuals who are eager to be trained into a leadership role and make a significant impact w ...
-
Team Lead
1 week ago
USI Insurance Services, Inc. Atlanta, United StatesResponsible for managing the operational activities of the unit/department in order to ensure consistent standards of service and professionalism. Required to perform essential functions and meet service standards, Best Practices, and Risk Management Account Manager, Team Lead, C ...
-
Team Lead
1 week ago
USI Holdings Corporation Atlanta, United StatesUSI Insurance Services is hiring a Commercial Lines Team Lead/Senior Account Manager for our team in Atlanta, Georgia · This team works a hybrid schedule with 3 days in the office each week. · General Description: Responsible for managing the operational activities of the unit/de ...
-
Team Lead
1 week ago
USI Holdings Corporation Atlanta, United StatesUSI Insurance Services is hiring a Commercial Lines Team Lead/Senior Account Manager for our team in Atlanta, Georgia · This team works a hybrid schedule with 3 days in the office each week. · General Description: Responsible for managing the operational activities of the unit/de ...
-
Team Lead
2 weeks ago
Rack Room Shoes Atlanta, United States24461 · Part Time · Rack Room Shoes · Job Description Summary · The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and ...
-
Team Lead
1 week ago
Swipejobs Atlanta, United StatesJob Description · Job DescriptionApply Today, Work Today · Weekly Pay · Job Description: · We are Hiring Immediately for a Team Lead position in an exciting warehouse facility · Job involves overseeing a team of Associates to produce or achieve results. The jobs involves monitor ...
-
Team Lead
2 weeks ago
Impact Fulfillment Services Atlanta, United StatesEssential Job Functions: Maintains the schedule relative to all inbound trailers and dock doors. · Direct and Manage line replenishments, transfers, and any needed shipping activities · Support incoming material inspection routines as required. · Verify that all inbound receip ...
-
Team Lead
2 days ago
Miracle Houses Atlanta, United StatesJob Description · Job DescriptionSUMMARY · Under general supervision, completes comprehensive intake and assessment with MH/SA or co-occurring consumers' (family, other supports, and collateral agencies that may be involved) to determine individual needs, problems & strengths, so ...
-
Team Lead Recruiting
1 week ago
Quantum Innovations Clayton, United StatesWelcome to ARTS - at our company, teamwork is the key to success. As a full-service HR agency with a 360° consulting approach, we help our clients overcome personnel and organizational challenges on a daily basis. We are aware that this is only possible through dedicated and pass ...
-
Team Lead
2 weeks ago
Tempur Sealy Alpharetta, United StatesTempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening an ...
-
Team Lead
2 weeks ago
Tempur Sealy Alpharetta, United StatesTempur- · Pedic Team Lead's primary responsibility is to · provide · excellence in customer service while selling and marketing Tempur-Pedic products · . · In addition, this individual will serve as a member of management when the Store Manager · is · not available · . · ...
-
Analytics Team Lead
1 week ago
Children's Healthcare of Atlanta North Atlanta, United StatesNote: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). · Work Shift · Day · Work Day(s) · Monday-Friday · Shift Start Time · 8:00 AM · Shift End Time · 5:00 ...
-
Team Lead
2 weeks ago
Rack Room Shoes Alpharetta, United StatesRack Room Shoes - Mansell Crossing [Store Manager] As a Team Lead at Rack Room Shoes, you'll: Assist in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures; Provide leadership, gu ...
-
Support Team Lead
1 week ago
ZBS POS Atlanta, United StatesThe POS Support Team Lead will be responsible for leading a team of point-of-sale (POS) specialists who provide One to One technical support to customers and employees using POS systems. The successful candidate will have experience in KPI management, training, and providing tech ...
-
Team Lead
2 weeks ago
Tempur Sealy International Alpharetta, United States· Tempur-Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening ...
-
Team Lead, Packaging
1 day ago
Woodstock Sterile Solutions Woodstock, United StatesWoodstock Sterile Solutions is driven to positively impact global healthcare by providing our partners the best quality solutions to their sterile development and commercial needs. We are a growing organization with a bright future, and we are looking for motivated and experience ...
-
Enrollment Team Lead
1 week ago
ReqRoute Inc Atlanta, United StatesJob Title: Enrollment Team Lead · Duration: 11+ Months · Location: Remote (100%) · Rate: $20/hr on w2 · Job Description · Hiring process: Phone Interview · Onboarding process: Paperwork + BGC · *Must have high speed internet · 2 to 3 yrs leading a team · Leading a team of ...
-
Enrollment Team Lead
1 week ago
ReqRoute Inc Atlanta, United StatesJob Title: · Enrollment Team Lead · Duration: 11+ Months · Location: Remote (100%) · Rate: $20/hr on w2 · Job Description · Hiring process: Phone Interview · Onboarding process: Paperwork + BGC · *Must have high speed internet · 2 to 3 yrs leading a team · Leading a tea ...
-
Commissioning Team Lead
2 weeks ago
Internetwork Expert Inc Atlanta, United StatesRMF Engineering, Inc. a National Engineering firm, is currently seeking a Commissioning Team Lead to oversee, grow, and develop a team of Cx professionals in the Atlanta area. RMF has established a local presence and has been providing Cx services in Atlanta and surrounding areas ...
-
Warehouse Team Lead
1 week ago
Eclipse Advantage Atlanta, United StatesResponsible for leading and working with team members including assigning work, training, and reviewing quality of work · Monitoring employee attendance and productivity, and taking steps to improve performance where necessary · Ensure all employees are utilizing all safety pre ...
Senior Customer Support Team Lead Atlanta, GA - Faire Inc
Description
**Senior Customer Support Team Lead**
at Faire Atlanta, GA **About Faire**
Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. Were looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
**About this role**
Were looking for a Senior Customer Support Team Lead who will help drive forward our strategy and vision, by leading a premier customer support team. Faire is only successful because of its customers, and we need someone who can bridge customer delight through teams with technology. As a Senior Customer Support Lead, you will manage a team of high performing, front-line customer support specialists to ensure we can continue advocating for the customer in a consistent and delightful manner. The position will work closely with other functional leaders to ensure we are building the best experience for Faires customers.
**What you'll do**
Lead a customer centric, motivated and high performing support team
Cultivate a strong team culture, focused around customer-centricity and going above and beyond
Align with CX leadership around operating processes and team performance
Handle the day to day operations of a front line support team, including scheduling, training, 1:1s, knowledge management, etc.
Build accountability by setting clear goals and objectives to achieve key individual and team performance metrics
Coach and mentor individuals on your team to enable growth opportunities
Empower your team to surface issues that help Faire build better products
Collaborate with other CX leads and cross-functional partners (e.g., product, engineering and design) to iterate on internal tooling
**What we need**
6+ years of experience in operations or customer support
4+ years prior people management experience
Ability to inspire and motivate individuals and teams
Excellent written and verbal communicator
Ability to operate effectively under pressure and deliver results
Ability to use data to inform key decision making and monitor individual and team performance
Ability to balance contending priorities with consistent record of delivering results
**What would stand out**
Leverage KPIs and data to make business decisions
Manage ICs in a high-volume ticketing environment
Experience within a fast-paced, contact-center environment
Relevant support experience at marketplaces
**Why youll love working at Faire**
**We are entrepreneurs:** Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
**We are using technology and data to level the playing field:** We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of over 100,000 small business owners.
**We build products our customers love:** Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
**We are curious and resourceful:** Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. Were backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our .
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.