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    Desktop Support MUST NEED A CLEARANCE - Tampa, United States - TEKsystems

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    Job Description

    Job Description

    We are seeking a Help Desk Specialist (( 4 Positions)) to join our team You will resolve computer-related issues for our Government clients.

    MUST HAVE A TS/SCI Clearance and a CompTIA Security+ce

    Responsibilities:

    • Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
    • Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
    • Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
    • Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
    • Responsible for removal and proper disposal of old equipment and data deemed Classified.
    • Operational requirements dictate 24/7 manning; shift work will cover nights and weekends.
    • Responsible for documenting, upgrading and replacing hardware and software systems.
    • Supports and maintains user account information including administration rights, security and system groups.
    • Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
    • Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

    Qualifications:

    • The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals.
    • Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations.
    • Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.
    • Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.
    • Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).


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