- Perform research and troubleshoot issues related to software, laptops, and phones Complete set-ups for new hires and desk moves.
- Training end users on new technology and assisting with deployment
- Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction.
- Support in-office desktop users in-office
- 3+ years of technical support experience
- BA in Information Systems or Computer Science preferred
- Ability to work in office 5 days a week, on a rotating nights and weekends schedule.
- Experience troubleshooting common Microsoft- and Apple-platform software; troubleshooting iOS and Android mobile devices
- Strong problem solver who takes ownership over resolution
- Ability to prioritize work with minimal supervision
- Friendly, concise, and professional communication
- Ability to thrive in a fast-paced startup environment
- Flexible schedule (possible evenings, weekends, on-call, or overtime)
- Competitive salary and growth opportunities
- Company quarterly performance based bonus
- Equity stock options package
- Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- In office, remote, and hybrid work location options
- Home office and technology stipend for those working outside of a traditional office more than 75% of the time
- Flexible time-off plan to empower employees to take the time off that they want and need
- Continuing education reimbursement
- Routine Team swag deliveries
-
Operations Support Specialist
4 days ago
Preferred Floor & Tile CO. Charlotte, United States: · **About PF&TCO**: · Preferred Floor & Tile CO. (PF&TCO) is the fastest growing flooring company in the world. Headquartered in Charlotte, North Carolina with regional offices in Atlanta, Georgia, and Tampa, Florida. We are looking to continue to expand into more markets. Pref ...
-
Field Service Support Specialist
1 week ago
Morris Business Solutions Charlotte, United States**Responsibilities**: · - Remote or onsite Installation of Xerox and Kyocera multifunction products · - Assisting with end user training during installation · - Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, i ...
-
Clinical Application Support Specialist
4 days ago
Compumedics Charlotte, United StatesBASED IN- Charlotte, NC, USA_ · - EMPLOYMENT TYPE - Full time_ · **Overview**: · **Job Summary**: · Compumedics is currently searching for a **Clinical Application Support Analyst** based in Charlotte, North Carolina to join our Global Support Team. Reporting to the U.S. Service ...
-
Administrative Support Specialist I
4 days ago
Gaston County Government Gastonia, United StatesThe duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform. · - Uses computers to type memos, reports, and other correspondence in rough draft or final copy format; enters and retrieves informat ...
-
Administrative Support Specialist I
4 days ago
Gaston County Government Gastonia, United StatesThe duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform. · - Serves as the mail room Clerical Assistant for the entire Department of Health and Human Services. Responsible for handling all US ...
-
IT Support Specialist
3 weeks ago
SREE Hotels LLC Charlotte, United StatesSREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte. · Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ...
-
IT Support Specialist
2 weeks ago
SREE Hotels LLC Charlotte, United StatesSREE Hotels is looking for an experienced · IT Support Specialist · at our corporate office located in the · Ballantyne area of Charlotte . · Position Summary: · We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Spe ...
-
IT Support Specialist
2 weeks ago
Atos Charlotte, United States**IT Support Specialist** · **Location:** Charlotte, NC, US-US **About Atos** · Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, ...
-
IT Support Specialist
2 weeks ago
MetroSys Inc Charlotte, United StatesResponsibilities: · Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. · Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals. · Install, configur ...
-
Support Specialist
1 week ago
Camelot Consulting, Inc. Charlotte, United StatesCamelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public ware ...
-
Software Support Specialist
2 weeks ago
Infovisa Charlotte, United StatesJOB DESCRIPTION · Position Title: Product Support Specialist · Location: Cornelius, NC · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The primary role of this position is to provide first level support to I ...
-
Peer Support Specialist
1 week ago
Novant Health Charlotte, United StatesOverview · The Peer Support Specialist-Hospital position is held by a team member who is or has been a recipient of mental health and/or substance abuse services. Due to their lived experience, they provide expertise with recovery, wellness self-management, self-advocacy, and res ...
-
Peer Support Specialist
1 week ago
Novant Health Charlotte, United StatesThe Peer Support Specialist-Hospital position is held by a team member who is or has been a recipient of mental health and/or substance abuse services. Due to their lived experience, they provide expertise with recovery, wellness self-management, self-advocacy, and resilience and ...
-
Recruitment Support Specialist
2 weeks ago
Partners Personnel Charlotte, United StatesWe are looking for a driven, self-motivated, bilingual (Spanish/English) Recruiting Support Specialist to join team · Experienced in high volume recruiting? We are looking for go-getters with high energy who are creative, super organized and detail oriented, and are self-driven t ...
-
Practice Support Specialist
1 week ago
Marathon Health Charlotte, United StatesJob Locations · US-NC-Charlotte · Type · Full-Time · Overview · Practice Support Specialist · Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Charlotte, NC supporting our patients from their near-site empl ...
-
Peer Support Specialist
2 weeks ago
Alternative Living Solutions of North Carolina Charlotte, United StatesJob Summary · To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. · Resp ...
-
Peer Support Specialist
1 week ago
Pyramid Healthcare Charlotte, United StatesSince 2006, October Road has been dedicated to providing full access to those who need our outpatient Substance Use Disorder treatment services. Through our Partial Hospitalization Program, Intensive Outpatient Program, Medication-Assisted Treatment Support Specialist, Program, S ...
-
Technical Support Specialist
4 days ago
Elior North America Charlotte, United StatesTechnical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical ...
-
Operational Support Specialist
2 weeks ago
EIS Charlotte, United States**Description** · **Job Description** · EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets. · Our culture is highly innovativ ...
-
Software Support Specialist
2 weeks ago
ImagineSoftware Charlotte, United StatesJob Details Job Location Remote - Charlotte, NC Position Type Full Time Salary Range $55, $65,000.00 Salary/year Software Support Specialist · How this Role Makes an Impact · The Software Support Specialist role is an essential piece to our Imagine team, and we are looking for ...
Technical Support Specialist - Charlotte, United States - Figure
Description
Job Description
Job DescriptionAbout Figure
Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure's platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.
FastCo Most Innovative Companies
Forbes Top 50 Blockchain Companies
About the Role
We're looking for a Technical Support Specialist to join our rapidly growing team As our Technical Support Specialist, you'll deliver world-class technology support to everyone at Figure as part of a supportive team with a focus on exceptional service. You will provide technical support in person, over the phone, Slack and email for computer software, hardware and network issues in order to maintain the smooth business operations.
What You'll Do
What We Look For
Benefits and Perks
For CO, NY, CA and WA residents, the salary range for this position is $44,000 to $55,000/year with a 25% Bonus Target and Equity. Actual compensation may vary based on individual candidate experience and location.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.