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    QA Manager - Santa Barbara, United States - Ontraport

    Ontraport
    Ontraport Santa Barbara, United States

    3 weeks ago

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    Description

    JOB DETAILS
    Overview
    As a Manager in the Engineering Department, you will focus on employee training, team reporting and process management. In addition, you will demonstrate what is expected as a senior on your team, while following management best practices.

    In addition, You will work closely with the entire Management team to create a healthy and productive environment that represents the Ontraport values.

    You will oversee the QA Analyst and SDET groups to provide the manual and automated testing needs of the Engineering department.

    You will ensure that our business maintenance is handled in a timely manner and that our high quality features are released to our customers with few bugs.

    You will do this by working with Engineering and Client Experience Leadership and project managers to implement and maintain processes to report how well our business maintenance is being managed and the health and status of the testing of new features.

    Duties
    Provide leadership and direction to your team in working towards achieving their team vision, goals, and project objectives. Run effective, collaborative, and engaging meetings for your team to participate in and contribute to the company's objectives.
    Spend 50% of your time working as Senior on the team that you manage.
    Review code/tickets, gather team feedback and review project execution in order to understand employee and process gaps. Review and interpret reports based on current team trends.
    Oversee & execute all processes and maintain team ticket standards.
    Project Execution- ensuring all aspects are delivered on time and uphold our brand and quality standards. Stay abreast of the project team's deliverable status and resolve roadblocks.

    Objectives and Oversight- Monitor communication and client service trends and performance and determine metrics to measure, comparing actual results to forecasts and internal benchmarks, while directing teams to solve issues as they arise.

    Establish and implement company-wide standards for the software development unit and monitor these standards making adjustments based on changing circumstances or company activities.

    Physical Demands
    Must be able to remain in a stationary position for long periods of time. Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
    Must have a high level of computer literacy. Role includes repetitive movement of hands and fingers for long periods of time - typing and/or writing.

    #J-18808-Ljbffr
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