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    Team Leader - Northampton, United States - Contact Centre Monthly

    Contact Centre Monthly
    Contact Centre Monthly Northampton, United States

    3 weeks ago

    Default job background
    Description

    Role:
    Team Leader


    Location:
    Northampton

    Hours: 37.5 Hours Monday – Friday 8am-6pm, Sat 8am-1pm (1 Sat in 4 paid at double time overtime)

    Salary:
    Up to £28,500 DOE OTE £31,500 + benefits


    As aContact Centre Team Leaderyou will be responsible for leading a team of Advisors, ensuring that each Advisor meets their individual objectives and also the overall team's objectives.

    Are you a passionate Contact Centre Team Leader looking for job satisfaction?

    Your role as a Contact Centre Team Leader will involve:

    Managing a team of telephone advisors and driving performance


    Observe and coach each advisor within your team, implementing coaching and performance improvement plans for each team member as necessary in order to improve team/departmental performance.

    Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans

    Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes


    You'll play a key role in promoting a competitive yet fun environment contributing to the design and implementation of centre-wide incentive programmes (e.g., theme days, prizes/recognition awards) to maximise your teams' performance.

    Skills for this

    Contact Centre Team Leader:
    Previous experience leading others in a contact centre

    An effective leader of people


    You'll be passionate about tech support, ensuring this plays a big part in the day to day running of the team.


    You will feel comfortable working in a target driven and changing environment and be able to respond to changing business needs such as monthly target changes.

    Proven planning and organisational skills

    Communicates and presents comfortably at a high level – both written and verbally

    Please follow the link to apply for an immediate interview for this Contact CentreTeam Leader role based in Northampton.

    Disclaimer

    CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

    Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely.

    The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

    This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above.

    If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message.

    If you have received this electronic message in error, please notify me by replying to this e-mail.

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