- Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
- Assists end-users/customers in resolving their IT issues accurately and promptly
- Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
- Interacts with the end-user to resolve the user's technical issues
- Remotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue
- Troubleshoots network connectivity issues, working with remote employees on a corporate network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
- Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
- Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs
- Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents
- Ability to solve technical issues via telephone, email, and chat
- Ability to learn customer support processes and techniques
- Ability to work well with all teammates and multi-task in a fast-paced environment
- Outstanding analytical and problem solving skills, and excellent customer service
- Ability to obtain a DoD Secret clearance (US Citizenship required)
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SECURITY SPECIALIST with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This Security Specialist position is located in the Corporate Operations Group, Security, and Fleet Readiness Center Southwest (FRCSW) · The selectee for this position will be responsible for overarching security management of Special Access Programs (SAP) and related SAP ...
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SECURITY SPECIALIST with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of Defense San Diego, CA, United StatesDuties · • You will implement and administer the Special Access Program (SAP) Information Security Program. · • You will serve as Security professional for the protection of SAP resources and Technologies. · • You will research, interpret, analyze, and apply security guidelines f ...
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Trainer with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Tactical Engineering & Analysis Inc. San Diego, CA, United StatesOverview We are currently seeking a Training Subject Matter Expert (SME) to provide technical expertise for the implementation of training programs in support of Navy Enterprise Architecture (EA) and Model Based Systems Engineering (MBSE) development efforts · Responsibilities Es ...
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MASON with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of Defense San Diego, CA, United StatesDuties · • You will perform complex aspects of masonry. · • You will plan and lay brick, firebrick, cinder and cement block, glass block, terra cotta, and various stone in constructing and repairing such items as foundations, walls, fireplaces, incinerators, walks, and other item ...
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MASON with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies · Applications will not be accepted through this flyer · Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered · There may or may ...
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Epidemiologist with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
All Native Group San Diego, CA, United StatesSummary All Native Group is seeking an Epidemiologist to provide travel support for the Defense Health Agency DoD HIV/AIDS Prevention Program Project Management Support Services program · ANG is currently in the bidding process and this position is contingent upon award · Essenti ...
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PIPEFITTER with Security Clearance
Found in: Dice One Red US C2 - 20 hours ago
Department of the Navy point loma complex, United StatesSummary You will serve as a Pipefitter in the Temporary Services Shop, Production Resources Department of PORTSMOUTH NAVAL SHIPYARD. Duties * You will cut, thread, bend, and assemble pipefittings using shop machinery and equipment. * You will position, secure, and connect piping ...
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ENGINEER with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of Defense San Diego, CA, United StatesDuties · • You will use knowledge of mechanical and electro-mechanical engineering to perform test procedures on undersea maritime and warfare systems, underwater vehicles, and antisubmarine warfare training targets. · • You will revise processes and procedures on systems and tar ...
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TECHNICIAN with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies · Applications will not be accepted through this flyer · Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered · There may or may ...
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SCIENTIST with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies · Applications will not be accepted through this flyer · Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered · There may or may ...
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ENGINEER with Security Clearance
Found in: Dice One Red US C2 - 8 hours ago
Department of the Navy San Diego, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may no ...
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ENGINEER with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies · Applications will not be accepted through this flyer · Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered · There may or may ...
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PIPEFITTER with Security Clearance
Found in: Dice One Red US C2 - 20 hours ago
Department of Defense point loma complex, United StatesDuties * You will cut, thread, bend, and assemble pipefittings using shop machinery and equipment. * You will position, secure, and connect piping systems with various fixtures. * You will make minor repairs to hoses, pumps, and fittings. * You will hook up hoses, pumps, and fitt ...
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TECHNICIAN with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of Defense San Diego, CA, United StatesDuties · • You will provide In Service Engineering support and representation of the Minor Caliber Guns Branch (Code G32) for the The west coast Gun Weapon System Replacement Program (GWSRP). · • You will provide technical support for daily operations and coordinate priorities an ...
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SUPERVISOR with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Department of the Navy San Diego, CA, United StatesSummary This is a public notice flyer to notify interested applicants of anticipated vacancies · Applications will not be accepted through this flyer · Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered · There may or may ...
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TECHNICIAN with Security Clearance
Found in: Dice One Red US C2 - 4 days ago
Department of the Navy San Diego, United StatesSummary You will serve as a TECHNICIAN in the Systems Integration Department (G), Guns Division (G3) of NAVSURFWARCEN IH DIV located at San Diego, California. This position is part of the Warfare Centers Personnel Demonstration Project. The NT-4 pay band encompasses positions equ ...
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Industrial Security Professional with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Leidos San Diego, CA, United StatesR Description Leidos currently has an opening for a Industrial Security Professional to work in our sunny San Diego, CA office. Position Summary: · This is an exciting opportunity to use your experience helping Leidos make the world safer, healthier, and more efficient through in ...
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Special Security Officer with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Cydecor San Diego, CA, United StatesCydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms · We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intell ...
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Janitor with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Building People LLC/The San Diego, CA, United StatesAs a recognized leader in real estate and facilities services, The Building People provides innovative solutions that integrate technology, buildings, and people through strategic thought leadership and expertise · We enhance our customers' ability to build a culture that optimiz ...
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Industrial Security Analyst with Security Clearance
Found in: Dice One Red US C2 - 2 days ago
Northrop Grumman San Diego, CA, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come · Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advan ...
IT Service Desk Analyst with Security Clearance - San Diego, CA, United States - SAIC
Description
SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base San Diego in San Diego, CAThis position is located in San Diego, CA and is therefore open to candidates local to the area only
NOTE:
Weekends and Holidays possible based on client needs Job Duties and Responsibilities:
Qualifications Required Education:
High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience Required Experience:
Must have one current DoD 8570 IAT Level I certification Required Clearance:
$45,001 - $55,000
The estimate displayed represents the typical salary range for this position based on experience and other factors
SAIC accepts applications on an ongoing basis and there is no deadline
Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters
Customer site vaccination requirements must be followed when work is performed at a customer site.