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    Customer Service Associate - Los Angeles, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Los Angeles, United States

    1 week ago

    Default job background
    Description
    Westwood Insurance Agency is one of the largest personal lines agencies in the US. Since 1952, we've helped more than a million customers protect what matters most. Licensed in all 50 states, Westwood represents hundreds of insurance products offered by the country's top insurance companies. That's an advantage for our customers, who benefit from a wide selection of products and pricing. Westwood works closely with home builders and mortgage companies to provide homeowners insurance that is fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process. The result is happier customers and more on-time closing.

    As a full-service agency, we can help customers find the right coverage for their circumstances from a wide variety of insurance products, including homeowners and renters policies, auto insurance, specialty item and special event endorsements, small business insurance, umbrella policies, and much more.


    PRIMARY RESPONSIBILITIES:
    Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions
    Rewrite or generate new policies by recommending available coverages and products to meet client's insurance needs
    Continued professional growth by completing various corporate product training courses throughout tenure with Westwood
    Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
    Gain knowledge of department processes and procedures

    Required Qualifications:

    Education:
    High School Diploma/GED

    Experience: 1 year relevant experience

    Licenses/Certifications:
    Property & Casualty insurance license

    The starting pay is $23.00 per hour.

    #LI-Hybrid

    #LI-TH1

    PRIMARY RESPONSIBILITIES &

    PERCENTAGE OF TIME PER PRIMARY RESPONSIBILITY:


    Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.

    Documents all activity in on-line client file to ensure quality and responsiveness.
    Personally, provides prompt, efficient, high-quality service to all client.
    Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem.
    Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
    Maintains a quality result by following established procedures and making recommendation for changes.
    Open, cancels and updates client policy information based on requests received


    MANAGEMENT AND SUPERVISORY SCOPE:
    Insert


    FINANCIAL AND BUDGET ACCOUNTABILITY:
    Yes/No
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