Customer Service Associate with Sales - Los Angeles, United States - Vert Environmental in Los Angeles

Vert Environmental in Los Angeles

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

Benefits:

Medical
Dental
Vision
Paid Vacation/Sick Time
401k
Various discounts on travel/entertainment/wellness/gym membership, etc.

Compensation:

$50,000 - $56,000 at plan

Responsibilities:

Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Identify common customer issues and bring them to the attention of the team
Record customer interactions and follow up on their experience with our company
Reply to incoming calls from customers including products and service questions, general information, and complaints
Regularly meet with sales lead to receive the newest service and product knowledge
Answering phone calls
Calling clients and technicians
Scheduling field jobs with technicians, clients, and homeowners
Provide excellent customer service and maintain client relations
Data entry
Preparing and gaining work authorizations
Assist in acquiring billing information for clients and insurance companies
Keep track of customer accounts and make updates with new account information as necessary
Record customer interactions and follow up on their experience with our company
Find patterns in customer complaints and bring them to the team for improvement
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications:

Must have graduated high school, received a G.E.D. or equivalent
Excellent active listening, interpersonal, and communication skills
Customer service experience required
Dispatching or scheduling experience a plus
Detail oriented
Must be able to work at a fast pace.
Must live within daily driving distance to the office
In office position
Working right in the USA
High school graduate, G.E.D. recipient, or equivalent
Previous work in a customerfacing position
Display strong communication skills, active listening skills, and personal skills
Must live within daily driving to the office

About Company

Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few.

Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations.

We offer services throughout Southern California.