Jobs
>
San Francisco

    Client Service Manager - San Francisco, United States - Institute on Aging

    Institute on Aging
    Institute on Aging San Francisco, United States

    1 week ago

    Default job background
    Description
    IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.

    Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

    With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

    The Client Services Manager focuses on growth and development through marketing events, education and partnerships.

    In addition to the creation of new referral relationships, acquisition of new clients and conducting assessments is at the core of this position.

    This role focuses on quality assurance, delivery and coordination of client services and ongoing management of care in the home.

    Based in the San Francisco office, the Client Services Manager assists to facilitate the coordination and delivery of home care and support services to clients in Santa Clara, San Mateo, Alameda and Contra Costa county, as well as San Francisco and Marin as needed.

    This role focuses on quality assurance, delivery and coordination of client services and ongoing management of care in the home.

    The successful candidate is innovative, consistent and highly motivated with providing exceptional service to the community and strong customer services background.


    ESSENTIAL JOB FUNCTIONS:
    Facilitate the coordination and delivery of home care and support services to IOA clients.
    Actively promote and protect integrity of IOA reputation.
    Provide high-end client service and support, crisis intervention, and management of care in the home.
    Strong verbal and written communication.

    Establish and maintain current, accurate, and confidential files for each home care clients noting service issues, courtesy calls, assessments, care plans and ongoing communications regarding client's needs.

    Maintain strong customer service based relationships with clients and staff.

    Investigate all HCA-related complaints and issues along with the Staffing Manager effectively managing any issues or concerns in a professional and timely manner.

    Ability to perform accurate and comprehensive intakes, initial assessments and re-assessments.

    Fluency regarding IOA services with an emphasis on our Private Pay Geriatric Care Management, Adult Day Programs and Fiduciary Services.

    Ensure that home care is provided according to all relevant policies, procedures, and regulation with a working knowledge of Department of Social Services Title 22 and elder abuse procedures.

    When requested, represent IOA at community resource events.
    Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
    Maintain client and staff confidentiality and privacy at all times.

    Collaborate client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA's home care clients based on location, time, skills/needs, special requests, etc.

    Arbitrate employment issues impacting home care aides and clients.
    Participate in the orientation process of Home Care Aides as needed.
    Actively promote IOA services to the outside community, including referral relationships while on client visits.
    Collaborates across territories with client service team members to promote in home care services and assist with client schedules.
    Reports to the Regional Director of Client Services for all client updates, and decision making.
    On-call afterhours and weekends if needed.
    Complete other job-related duties as assigned.
    REQUIRED SKILLS &


    QUALIFICATIONS:
    Bachelor's Degree Required
    Minimum of one year experience in the field of aging services preferred
    Exceptional customer service skills
    Interface experience with customers
    Outstanding oral and written English language skills
    Experience in working with older adults and adults with disabilities
    Desire to work in a collaborative, interdisciplinary, team-oriented environment
    Ability to multi-task and work effectively in a busy, fast-paced, customer service-oriented environment
    Highly motivated, self starter and capable of working autonomously with strong problem solving skills
    Proficiency in Microsoft Word, Excel, Outlook, and other software systems; strong experience using phone systems and office equipment


    COMPENSATION:

    Range:
    $ 64, ,000.00/annualThis amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
    This range does not include any additional equity, benefits, or other non-monetary compensation which may be included. We encourage you to learn more about IOA by visiting us here.

    IOA reserves the right to adjust work hours or duties when appropriate.

    Institute on Aging is an Equal Opportunity Employer.

    Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.


    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    #J-18808-Ljbffr
  • Boston Consulting Group

    Administrative Services Manager

    1 week ago

    Boston Consulting Group San Francisco, United States

    **WHAT YOU'LL DO**: · The role of Administrative Services Manager (ASM) at BCG is an exciting opportunity for a leader who is passionate about developing administrative professionals to deliver best-in-class administrative support to both our senior consulting team and our client ...

  • Kaiser

    Manager Social Services Case Management

    1 week ago

    Kaiser San Francisco, United States Full time

    $10,000 Sign on Bonus · Job Summary: · Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · Essential Responsibilitie ...

  • City and County of San Francisco

    Food Service Manager Administrator

    1 week ago

    City and County of San Francisco San Francisco, United States

    **Company Description** · The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion ...

  • San Francisco State University

    Associate Director of Service Management #536837

    4 days ago

    San Francisco State University San Francisco, United States

    **Working Title** · Associate Director of Service Management · **Administrator Level** · This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. · **SF State University** · San Franc ...

  • Kaiser

    Service Unit Dept Manager RN

    1 week ago

    Kaiser San Francisco, United States Full time

    10% sign-on bonus eligible position · Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, ...

  • Veolia

    Energy Services Business Development Manager

    1 week ago

    Veolia San Francisco, United States

    **Company Description** ABOUT**: · **Job Description** Targeted Annual Pay Range**:Minimum of $140,000.00 to a maximum of $160,000.00 · **BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addit ...

  • Episcopal Community Services

    Ma2 - Assistant Support Services Manager - Full

    4 days ago

    Episcopal Community Services San Francisco, United States

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Assistant Support Services Manager (ASSM) supports the Support Services Manager (SSM) in the oversight and development the Support Services program at a designated housing site(s) to provide intensive social work and support services t ...

  • Episcopal Community Services

    H109/h102 - Support Services Manager - Full Time

    4 days ago

    Episcopal Community Services San Francisco, United States Full time

    **PRIMARY DUTIES AND RESPONSIBILITIES**: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the ...

  • Corporacion Acciona Eolica SL

    Service manager

    1 week ago

    Corporacion Acciona Eolica SL Palo Alto, United States

    Service manager - redes y comunicaciones · Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continen ...

  • Cascade Ventures

    Service Manager

    1 week ago

    Cascade Ventures Oakland, United States

    The Bobrink Group is a constantly growing medium-sized company with a total of ten locations between Bremen and the North Sea coast. Since our founding in 1974, we have defined ourselves as a traditional company for premium automobiles. Our portfolio includes the brands BMW, MINI ...

  • Kaiser Permanente

    Manager, Actuarial Services

    1 week ago

    Kaiser Permanente Oakland, United States

    **Job Summary**: · This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or ad ...

  • Sprouts Farmers Market

    Service Manager

    4 days ago

    Sprouts Farmers Market Hayward, United States

    Job Introduction: · At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations an ...

  • PG&E Corporation

    Expert IT Operations Service Manager

    4 days ago

    PG&E Corporation Oakland, United States

    Requisition ID # 157344 · **Job Category**: Information Technology · **Job Level**: Individual Contributor · **Business Unit**: Information Technology · **Work Type**: Hybrid · **Job Location**: Oakland · Department Overview · The Enterprise Content Services (ECS) department with ...

  • Northstar Memorial Group

    Managing Partner, Family Service

    6 days ago

    Northstar Memorial Group Oakland, United States

    NorthStar Memorial Group is seeking a Managing Partner of Family Service at Chapel of the Chimes in Oakland, CA. With a collaborative team structure, each Managing Partner has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us and our teams. A ...

  • Tartine Bakery

    Service Manager

    1 week ago

    Tartine Bakery San Francisco, United States

    · Service Manager - Inner - Sunset · Salary Range: $65, $75,000.00 · Job Summary · Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service a ...

  • The Arc San Francisco

    Service Manager

    4 days ago

    The Arc San Francisco San Francisco, United States

    ORGANIZATIONAL SUMMARY: · The Arc San Francisco is a non-profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities and their families living in San Francisco, San Mateo and Marin counties. We curren ...

  • LM Recruiting Group

    It Service Manager

    1 week ago

    LM Recruiting Group San Francisco, United States

    We are seeking a Certified ITIL professional with over 8+ years of experience in ITIL aligned process efforts from design to implementation, operations and service improvement. As a valued team member, this position will focus on utilizing best practice IT Service Management tool ...

  • RapidFire Safety & Security

    Service Manager

    1 week ago

    RapidFire Safety & Security San Francisco, United States

    Job Title: · Service Manager · FLSA Status : Exempt · Department: · Service Department · Compensation : Salaried · Job Summary: · Under the direction of the General Manager, the Service Manager will be responsible for managing, directing, and coordinating both service and suppo ...

  • Goodyear

    Service Manager

    1 week ago

    Goodyear West Valley City, United States

    ** Service Manager - Salt Lake City, UT** · Date: Jan 27, 2022 Location: Salt Lake City, UT, US, 84104 · Company: Goodyear Job Req ID: JR **Goodyear. More Driven.** · **IMMEDIATELY HIRING APPLY TODAY** · We are a service and retreading market leader with over 200 Commercial T ...

  • Alsco

    Service Manager

    1 week ago

    Alsco San Francisco, United States

    · Classification: · Exempt · We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every d ...