- Process design on ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management, Asset Management , Service Desk, Service Level Management
- Facilitate deep dive workshops for Service Operational & Transition processes like Incident, Service request fulfillment and management, problem management, change, configuration and Knowledge management to ensure a seamless and adequate transition
- Responsible for eliciting and documenting business and technical requirements as part of discovery assessment
- Responsible for developing workflows and storyboards that accurately map back to documented business & ITSM requirements
- Provide solution / design demos to stakeholders on developed solutions and obtain feedback to improve business processes
- Responsible for establishing performance metrics and reporting across all ITSM disciplines
- Work with product owners, stakeholders and the ITSM team to prioritize, plan and execute work while balancing technical enhancements, tech debt management and new feature development
- Technically advise and provide feedback on solutions and decisions, making sure they align with the strategic vision
- 8+ years of experience conducting assessments, designing processes, maintaining and implementing service management solutions
- Expertise working with Atlassian Service Manager and/or Jira Service Desk ITSM tooling
- ITIL Foundation Certificate (MP+)
- Experience leading large IT process improvement projects
- Ability to think effectively at conceptual, strategic, and tactical levels, with a strong process mindset focused on ITIL / ITSM
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Family Services Manager
1 week ago
Hamilton Families San Francisco, United States**FAMILY SERVICES MANAGER** · **Location**: San Francisco, CA · **Position Type**: Full-Time, Exempt · **Compensation**: $72,090/annually · **Schedule**: Monday - Friday: · - Monday/Thursday/Friday: 9:00 am - 5:30 pm · - Tuesday/Wednesday: 1:00 pm - 9:30 pm · - one(1) weekend per ...
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Administrative Services Manager
3 weeks ago
Boston Consulting Group San Francisco, United States**WHAT YOU'LL DO**: · The role of Administrative Services Manager (ASM) at BCG is an exciting opportunity for a leader who is passionate about developing administrative professionals to deliver best-in-class administrative support to both our senior consulting team and our client ...
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Manager Social Services Case Management
3 weeks ago
Kaiser San Francisco, United States Full time$10,000 Sign on Bonus · Job Summary: · Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · Essential Responsibilitie ...
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Manager, Social Services Case Management
1 week ago
Heathcare Career Associates San Francisco, United States**Job description** · Sign on bonus eligible · Develops and monitors the social services programs for the CSA. · Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services. · Essential Respon ...
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Expert Services Manager
1 week ago
Skai San Francisco, United StatesReady to take your career to the next level?_ · - Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in_ · - Our work environment i ...
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Clinical Services Manager
1 week ago
Reproductive Medicine Associates of Philadelphia San Francisco, United StatesFor twenty years, our physicians, nurses, and staff in the **RMA Network** of clinics, have worked together toward the common goal of helping our patients' become parents. **RMA of Northern California**, one of the top fertility practices in the United States, is seeking a **Clin ...
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Food Service Manager Administrator
3 weeks ago
City and County of San Francisco San Francisco, United States**Company Description** · The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion ...
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Assistant Security Services Manager
1 week ago
ASM Global San Francisco, United StatesASM GLOBAL/MOSCONE CENTER · DEPARTMENT: Security · TITLE: Assistant Security Services Manager (Overnight Onsite) · REPORTS TO: Security Services Manager · SCOPE: Responsible for overseeing and managing all aspects of overnight Security and Traffic Control operations at Moscone Ce ...
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Manager Social Services
1 week ago
Snaprecuit LLC San Francisco, United States**Basic Qualifications**: · - Minimum two (2) years of leadership or supervisory experience in medical social work. · **Education** · - Masters degree in Social Work from an institution accredited by the Council of Social Work Education. · **License, Certification, Registration** ...
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Service Unit Department RN Manager
5 days ago
Kaiser San Francisco, United States Full timeJob Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Deve ...
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Service Unit Dept Manager RN
3 weeks ago
Kaiser San Francisco, United States Full time10% sign-on bonus eligible position · Job Summary: · Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, ...
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Associate Director of Service Management #536837
2 weeks ago
San Francisco State University San Francisco, United States**Working Title** · Associate Director of Service Management · **Administrator Level** · This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Service Management. · **SF State University** · San Franc ...
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Energy Services Business Development Manager
3 weeks ago
Veolia San Francisco, United States**Company Description** ABOUT**: · **Job Description** Targeted Annual Pay Range**:Minimum of $140,000.00 to a maximum of $160,000.00 · **BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addit ...
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Manager Rehabilitation Services Outpatient
15 hours ago
Saint Francis Memorial Hospital San Francisco, United States**Overview** · **OVERVIEW**: · Saint Francis Memorial Hospital is an accredited not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco's only downtown hospital Saint Francis is uniquely situated ...
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Ma2 - Assistant Support Services Manager - Full
2 weeks ago
Episcopal Community Services San Francisco, United States**PRIMARY DUTIES AND RESPONSIBILITIES**: The Assistant Support Services Manager (ASSM) supports the Support Services Manager (SSM) in the oversight and development the Support Services program at a designated housing site(s) to provide intensive social work and support services t ...
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H109/h102 - Support Services Manager - Full Time
2 weeks ago
Episcopal Community Services San Francisco, United States Full time**PRIMARY DUTIES AND RESPONSIBILITIES**: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. This includes collaborating with partnering agencies, building an effective team, creating program structure, and completing the ...
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Manager Rehabilitation Services Acute Rehab Unit
15 hours ago
Saint Francis Memorial Hospital San Francisco, United States**Overview** · Saint Francis Memorial Hospital is an accredited not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco's only downtown hospital Saint Francis is uniquely situated to care for int ...
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Service Manager
3 weeks ago
Cascade Ventures Oakland, United StatesThe Bobrink Group is a constantly growing medium-sized company with a total of ten locations between Bremen and the North Sea coast. Since our founding in 1974, we have defined ourselves as a traditional company for premium automobiles. Our portfolio includes the brands BMW, MINI ...
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Service manager
3 weeks ago
Corporacion Acciona Eolica SL Palo Alto, United StatesService manager - redes y comunicaciones · Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continen ...
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Manager, Actuarial Services
3 weeks ago
Kaiser Permanente Oakland, United States**Job Summary**: · This managing level employee is primarily responsible for developing and providing recommendations on avoiding financial risk to the organization, leading the completion of actuarial documentation, developing and designing product line evaluations and new or ad ...
It Service Manager - San Francisco, United States - LM Recruiting Group
Description
We are seeking a Certified ITIL professional with over 8+ years of experience in ITIL aligned process efforts from design to implementation, operations and service improvement. As a valued team member, this position will focus on utilizing best practice IT Service Management tools and methodologies to develop effective solutions to support IT operational efficiencies and controls.