-
Front Desk Supervisor
1 week ago
Aimbridge Hospitality Normal, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
1 week ago
Aimbridge Hospitality Normal, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
1 week ago
Aimbridge Hospitality Normal, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
2 weeks ago
Aimbridge Hospitality Normal, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Help Desk Support
1 day ago
PRIMESOFT INC McLean, United States**Role : Help Desk Support Exp : 4+ YearsLocation : Mc Lean,VA Onsite 5 Days in a WeekMOI : 2 Video Rounds**TOP 3 MUST HAVES**: · - TRAINABLE · - PROFESSIONAL · - PUNCTUAL 8-5 or 9-6 EST · **Responsibilities** · - The Technology Support Specialist I performs daily routine technic ...
-
Help Desk Support
1 day ago
Primesoftinc McLean, United States**Role**: Help Desk Support · **Exp**: 4+ Years · **Location**: Mclean, VA (Onsite) · **Visa**: Citizens Only · **MOI**: Phone + Skype · **Skills Required**: · - Serve as a primary technical expert with respect to providing clients and/or less experienced help desk analyst staff ...
-
Front Desk Associate
17 hours ago
Onelife Fitness McLean, United States**Summary Objective**: · Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the ...
-
Administrative Specialist I
1 week ago
County of McLean, IL McLean County, IL, United StatesDepartment: · - Health Department · - Job Status: · - Full-Time · - Details: · **Advertisement**: · **Position Announcement** · **Administrative Specialist I - Health Department** · **Minimum Starting Rate: $17.1735/hr** · **Position Status: Full-Time** · **Work Schedule: Monday ...
-
Illinois State University Normal, United States**Job no**: 518746 · - **Work type**: On Campus · - **Location**: Normal, Illinois · - **Title**: Student Assistant-Front Desk Staff · - Office of International Engagement · **Employee Classification**: Student Help Regular · **Division Name**: Academic Affairs · **Department**: ...
-
Location Services Coordinator
2 days ago
Insight Global McLean, United StatesJob Description · Job DescriptionDay to day: · This candidate will assist in the administrative and hospitality aspects of the office. This includes assisting with handling the setup, tear down, and cleaning of catered meals. Maintain coffee areas and dishwasher. Setup afternoon ...
-
Location Services Coordinator
4 days ago
Insight Global McLean, United StatesJob Description · Job DescriptionDay to day: · This candidate will assist in the administrative and hospitality aspects of the office. This includes assisting with handling the setup, tear down, and cleaning of catered meals. Maintain coffee areas and dishwasher. Setup afternoon ...
-
Integrated Support Services Coordinator
1 week ago
Chestnut Health Systems Bloomington, IL, United StatesOverview · The Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut's Central Illinois facilities. This position requires adept leadership and organizational skills to supervi ...
-
Integrated Support Services Coordinator
1 week ago
Chestnut Health Systems Bloomington, IL, United StatesThe Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut's Central Illinois facilities. This position requires adept leadership and organizational skills to supervise staff ef ...
-
Patient Care Technician- PCT McLean County
1 week ago
Fresenius Medical Care North America Bloomington, United StatesPOSITION FEATURES: · New Clinic Location: 2205 E. Empire Street Ste B Bloomington, IL 61704 · About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow ...
-
Patient Care Technician
1 week ago
Fresenius Medical Care Holdings, Inc. Bloomington, United StatesPURPOSE AND SCOPE: · Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regula ...
-
Student - Night Operations
6 days ago
Illinois State University Normal, United StatesThe Night Operations Desk Manager will be administratively responsible to the Night Operations Supervisors and Coordinators. Duties include but not limited to: serving as an information and referral source, handling emergency situations, enforcing un Operation, Student, Universit ...
-
Building Maintenance Technician
3 days ago
Stream Realty McLean, United StatesJob Description · Job DescriptionCompany Description · ABOUT STREAM REALTY PARTNERS · Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and m ...
-
Clinical Services Scheduler
1 week ago
Lifelong Access Normal, United StatesThe mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime ...
-
Clinical Services Scheduler
1 week ago
Lifelong Access Normal, United StatesThis job was posted by : For more information, please see: The mission of Lifelong Access is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and support ...
-
Internal Audit
1 week ago
Freddie Mac McLean, United States Full timeAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. · Employees, contingent workers and visitors are no longer required ...
Front Desk Supervisor - Bloomington, United States - CSM Corporation
Description
** Front Desk Supervisor**
**Job Category****:** Front Office **Requisition Number****:** FRONT003849 Showing 1 location **Job Details**
**Description**
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Anticipates and responds to guests in a friendly and positive manner.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Responsible for interviewing, hiring, coaching, and development of front office associates.
Evaluates staff performance and coaches to ensure standards are met.
Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Ensures all required training for department employees is completed and training records are maintained.
Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
Utilizes available resources and adheres to CSM training policies.
Promotes collaboration and positive, professional work environment.
Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Must have high attention to detail, good communication skills and leadership ability.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or equivalent required some college or college degree preferred.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**