Help Desk Support - McLean, United States - Primesoftinc

Primesoftinc

Verified Company

McLean, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Role:
Help Desk Support

Exp: 4+ Years

Location:
Mclean, VA (Onsite)

Visa:
Citizens Only

MOI:
Phone + Skype

Skills Required:

Serve as a primary technical expert with respect to providing clients and/or less experienced help desk analyst staff with the guidance, assistance and support necessary to satisfy clients' relevant technical inquiries, problems or issues.
Resolve hardware and software conformance issues with respect to firmstandard hardware and software.
Identify sources and trends of technical problems to prevent future occurrences.
Follow up on specific inquiries or requests to ensure client satisfaction. Serve as the Supervisor Help Desk, as required.
Consult with developers to determine the proper approach to software modifications.
Oversee the review and testing of full releases and updates regarding reimbursement software products.
Compose or update training materials; conduct onsite reimbursement software training sessions and various training programs at clients' facilities; and independently develop specific training programs to meet various clients' needs, inquiries and expectations.
Serve as the primary client liaison at various meetings to interpret instructions and procedures regarding current and future relevant cost reporting forms, and lead discussions with appropriate parties in order to resolve various cost report issues.
Analyse various cost report data in order to discover and resolve fiscal intermediary discrepancies, which may lead to a reduction in clients' associated expenses.
Consult with fiscal intermediary clients regarding the development and submission of cost reports to the government, and lead the development of various reimbursement cost report products for management, as required.
Analyse client issues and respond to their questions regarding relevant government guidelines and instructions, including interfacing with various government officials in order to gain a better understanding of these guidelines and instructions and, when appropriate, convincing officials to modify them.