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    LU Desktop Support - Nashville, United States - Focused HR Solutions LLC

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    Description
    Our direct client has an opening for a Desktop Support 60909 This position is for up to 12 months, with the option of extension, and is in

    Nashville, TN % of Total Work Effort Desktop Support 25% Tier 1-2 Support 50% Active Directory Management 25% Call Center Support 100% 3Standard work week will not be 37.

    5 hrs

    /wk, Work Location:

    505 Deaderick St., Ste. 500 Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.

    People/Customer Service skills required Printer Administration and Troubleshooting- Server Print Queue, and local Queues Active Directory Management - Able to navigate Different OUs- Able to look up attributes- Able to reset password and unlock accounts.

    iOS Management, Support, and Deployment - Setting up new phones/Ipads- Resetting iTunes accounts- Resetting network settings- Backup/Restore device dataVideo Conferencing - Cisco WebEx- MS Teams- Cisco Presence video solutionsNetwork troubleshooting - Internal vs external- VPN- LTE- WifiApplication Troubleshooting - Account permission- Compatibility settings- Browser vs installedRemote support - MSRA- RDP- TEAMs- WebexHardware Deployment ServiceNow - Ticket management- Ticket assignment ActiveShift 1 8:00 AM -5:00 PM Help desk support Help desk Novice (1-3 Years) No Communication skills both verbal and written Novice (1-3 Years) No

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