Clinic Lead - Long Beach, United States - Acuity Eye Group

Description

Job Description

SUMMARY:

The Clinic Lead is responsible for assisting the DFO and/or Regional Clinic Lead at a single office location with daily clinic operations, including patient flow, staffing, and communications at all levels within the clinic. Proactively resolves problems and makes adjustments as needed on a daily basis to meet Key Performance Indicators (KPIs). Leads and directs clinic team members; provides input on clinic scheduling to ensure appropriate staffing ratios. Assists with onboarding, training and integrating new team members. Supports the policies and goals of the Company.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have solid working knowledge of front office and back office procedures, processes and duties.
• Ensures daily clinic set up and verifies team member attendance.
• Leads daily and weekly huddles with team members to discuss corporate initiatives and track progress of KPIs for assigned office.
• Ensures appointment confirmations are completed the 24-48 hours prior to patient appointment.
• Ensures all services are authorized for that day of service.
• Ensures patient information is updated appropriately in Care Cloud/EMR system.
• Ensures Front Desk has completed daily charges and bank deposits are made in a timely manner.
• Responsible for ordering and maintaining inventory of an appropriate and adequate level of clinical supplies.
• Maintains a clean, neat, and pleasant environment for patients.
• Performs Front Office and Back Office duties if needs arise to ensure smooth clinic operations.
• Works with DFO and/or Regional Clinic Lead to review and ensure optimal staffing ratios.
• Keeps management informed of deliverables, timetables, and issues.
• Assists with efforts to develop a strong team environment, keeping open bi-directional communication.
• Assists with training and onboarding new staff. Leads and coaches team members.
• Implements new procedures and best practices at the clinic level with concurrent accountability.
• Performs office audits as assigned and reports findings.
• Maintains confidentiality of patient data in accordance with HIPAA guidelines.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

QUALIFICATION GUIDELINES:

REQUIRED: Minimum 2-3 years of experience working in a medical office or clinical setting. Knowledge of Front Desk and Back Office best practices. Minimum High School Diploma, GED or equivalent.

DESIRABLE: Associate's or Bachelor's Degree. Experience in the Ophthalmology industry. Experience leading, training, and coaching staff. Knowledge of Care Cloud and/or other EMR applications.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Certified Ophthalmic Assistant or Technician Desired.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Team player and contributor coupled with excellent communication skills and interpersonal skills in order to provide guidance to less experienced team members.
• Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles.
• Knowledge of Ophthalmology Clinic management and operations, as well as knowledge of best practices.
• Skills required include use of knowledge of Microsoft Office Suite and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to direct the work of others and work as a Team Leader and Coach in attainment of goals.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned region(s).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification, but may require occasional field visits and travel. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients.
• Ability to travel to multiple offices.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.