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IT/Desktop Support Technician - Grapevine, United States - Liberty Software
Description
Job DescriptionJob Description Salary:
Job Title:
IT/Desktop Support Technician
Location:
Grapevine, TX (in-office position)
Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an
IT / Desktop Support Technician .
We are proud to serve independent pharmacies nationwide with our top-of-the-line software, and this role is crucial in the accompanying top-of-the-line service.
Our IT / Desktop Support Technicians serve our external customers throughout the day, providing primarily remote support and virtual guidance to our customers as called upon.
We are seeking an individual experienced in configuring, troubleshooting, and supporting servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.
Liberty Software takes great pride in its client relations and support and expects its IT / Desktop Support Technicians not only to have the necessary technical skills, but excellent customer service and communication skills as well.
This is a fully in-person position working out of our Grapevine, TX office.Job responsibilities include (but are not necessarily limited to):
Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
Administer LANs according to TCP/IP networking protocols
Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc.
, as neededTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Anticipate communication and networking problems and implement preventive measures
Position reports to office in Grapevine, Texas
Position Qualifications:
Bachelor's Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience
Excellent understanding of computer networking and proven knowledge of TCP/IP
Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs
Why work at Liberty Software? Our benefits start Day 1 and include...
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
much more Learn more about us at
**Please note: no employment sponsorship opportunities (H1B, etc.) are available for this position.
#ID2 #ZR
Company Description Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South.
That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies.
Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.At Liberty Software we work hard to make sure our customers are satisfied and happy.
To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South.
That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies.
Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients.Our passion is providing technology to community pharmacies that makes their job easier.\r\rAt Liberty Software we work hard to make sure our customers are satisfied and happy.
To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
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