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    Terminal Operations Manager - New York, United States - Harvey Nash

    Harvey Nash
    Harvey Nash New York, United States

    1 week ago

    Default job background
    Description

    Title:
    TOS Integration Analyst


    Type:
    Perm


    Location:
    Los Angeles

    US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor

    H1b

    candidates at this time".
    Core Responsibilities
    Design, implementation and management of the Terminal Operations System and its integrations with Auto Gate, ERP and automation integrations.
    Researches and analyzes integration technologies, architecture, design, conduct analysis, prepares recommendations and facilitates efficiency enhancements.
    Develops business requirement documents and specifications.
    Supports the review and understand integrations design and process requirements to develop software functional specifications for optimization/continuous improvement projects.
    System integration, software integration test planning, testing, and commissioning for the application integration landscape.

    Ensure proper application lifecycle and version management by following up every software integration release into production environment while acting as hyper care support.

    Works as directed by management team to research and document business issues involving workflow procedures and processes.

    Coordinate troubleshooting calls for Incidents Priority 1 to 4 acting as the incident manager when an issue is presented at the Waterside application level.

    Analyze data and work with management to develop IT application and solutions.

    Works closely with the terminal operational and functional team to identify and implement improvements to business operations, services and models.

    Ensure proper integration of vendor engineering solutions into the overall terminal engineering documentation.
    Ensure SLAs are met on a daily basis.
    Collaborate with the regional platform business analyst to identify opportunities to modernize, streamline and standardize the terminal tech portfolio.

    Participates in the development of root cause analysis for major incidents impacting the terminal operations and ensure identified countermeasures are deployed as planned.

    With the Terminal IT manager, define the terminal Tech portfolio modernization, infrastructure simplification and applications rationalization.

    Skills and Qualifications


    University or higher vocational degree and certification in Control Engineering, Electrical Engineering, Computer Science, Software Engineering, or related discipline is preferred.

    Minimum five (5) years of Terminal experience, automation component experience is preferred.
    Minimum three (3) years of related project handling/coordination experience and process documentation.
    Operational Technology hardware and integration experience is preferred.
    Detailed understanding of terminal TOS (SPARCS N4) architecture, terminal Auto Gate technology, Terminal ERP applications.
    Understand concepts of automation, automation interfaces to exchange data and messaging between systems.
    Understanding of messaging frameworks, application stacks.
    Experience with Gate, ERP, OCR technology and terminal IT automation.
    Application lifecycle and IT Service Management concepts.
    Good understanding of application programming interfaces, IDEs and code frameworks. C#, Java, PL-SQL/T-SQL, Active MQ and Relational DBs/ SQL.
    Understanding of Continuous Improvement/LEAN/Six Sigma.
    Able to build strong working relationships with stakeholders. Must possess empathy, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).
    Ability to provide leadership, obtain cooperation and assistance to meet objectives.

    Ability to produce high-quality work under pressure (time and resources), and to apply analytical thinking and creative problem solving to daily tasks.

    Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.
    Good understanding of the Container Terminal Operating model
    Shows credibility with Terminal leadership team.
    Experience with Agile principles and methods
    Experience with applying WOW (Lean) standards and tooling
    Problem Solving sounding experience.
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