Jobs
>
San Francisco

    SaaS Customer Community Manager - San Francisco, United States - NEOGOV

    NEOGOV
    NEOGOV San Francisco, United States

    1 week ago

    Default job background
    Description
    Salary: Depends on Qualifications

    Location : Remote

    Job Type: Full-Time

    Remote Employment: Remote Only

    Job Number: 00426

    Department: Customer Success

    Division: General

    Opening Date: 04/24/2024

    About

    NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

    NEOGOV is one of the top 50 fastest growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

    What You Will do

    Community Strategy:
    Develop and implement a comprehensive community engagement strategy to enhance user experience, encourage knowledge sharing, and promote advocacy.

    Engagement & Moderation:
    Actively monitor, moderate, and engage with the community across our platforms, ensuring a positive, respectful, and constructive dialogue. Drive initiatives to increase active participation and member retention.

    Support & Feedback:
    Provide exemplary support within the community, facilitating peer-to-peer help and direct support when necessary. Gather and synthesize community feedback to identify product improvements, bugs, and feature requests.

    Collaboration with Teams:
    Work closely with product, support, marketing, and sales teams to align community initiatives with business goals and product roadmaps. Use community insights to inform customer success strategies and product development.

    Content Creation & Management:
    Develop and manage a content calendar tailored to our community, including webinars, tutorials, blog posts, and user-generated content that supports our users' needs and interests.

    Events and Programs:
    Plan and execute virtual and, when feasible, in-person community events such as Q&A sessions, product training, and user group meetups to foster stronger connections within the community.

    Analytics & Reporting:
    Track and report on community metrics, analyzing community health, engagement levels, and the impact of community initiatives on customer satisfaction and product adoption.

    Manage & Mentor Staff:
    Manage employee workflow and assess work performance, ensuring that business goals, deadlines, and performance standards are met.

    Who You Are

    Attributes:
    Customer-Centric: Deeply empathetic and committed to improving the user experience.
    Proactive and Creative: A self-starter with a creative approach to solving problems and engaging a community.
    Adaptable: Ability to thrive in a fast-paced and changing environment, with a willingness to embrace and lead through change.

    Proven Experience:
    3+ years in community management, preferably within the SaaS or tech industry. Demonstrated ability to build and grow online communities.

    Communication Skills:
    Exceptional writing and verbal communication skills, with an ability to engage and inspire a diverse group of users.

    Technical Aptitude:
    Strong understanding of SaaS products and the ability to grasp and explain technical concepts in a way that's accessible to all community members.

    Analytical Skills:
    Experience with analytics tools and the ability to derive insights from data to inform strategies and report on community health.

    Collaborative Spirit:
    Experience working cross-functionally with product, marketing, and customer support teams to drive community initiatives.

    People Management:
    Experience supervising employees, including setting clear goals and expectations and providing constructive feedback and mentorship.

    Education:
    Bachelor's degree in Communications, Marketing, Business, or related field. Additional certifications in Community Management or Digital Marketing are a plus.

    What NEOGOV Offers
    • Competitive Wages
    • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
    • Generous PTO to support work-life balance
    • 401K Matching
    • 12-week Paid Parental Leave
    • Autonomy to grow and find your career path with supportive leadership
    • Remote working opportunities
    • Inclusive and diverse work environment
    NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

    01

    Will you now or in the future require visa sponsorship to work in the United States?
    • Yes
    • No
    02

    Do you have previous community management experience? If so, how much?

    03

    Do you have SaaS company experience?

    04

    Do you have any certifications in Community Management or Digital Marketing?

    Required Question
  • Greystar Real Estate Partners LLC

    Community Manager

    16 hours ago

    Greystar Real Estate Partners LLC San Francisco, United States

    Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company pol ...

  • Greystar Real Estate Partners LLC

    Assistant Community Manager-floating

    1 week ago

    Greystar Real Estate Partners LLC San Francisco, United States

    Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, a ...

  • MidPen Housing Corporation

    Community Manager

    1 week ago

    MidPen Housing Corporation Daly City, United States

    **WHY MIDPEN** · At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communiti ...

  • Greystar Real Estate Partners LLC

    Dual-site-assistant Community Manager- Crystal

    1 week ago

    Greystar Real Estate Partners LLC San Francisco, United States

    Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, a ...

  • Planisware

    Communications and Communities Manager

    1 week ago

    Planisware San Francisco, United States

    Planisware is a global provider of Project Portfolio Management software solutions designed to support product development, engineering, and IT business processes. · We have been dedicated to helping our customers drive strategic and innovation excellence, make confident busines ...

  • Infinity Technologies

    A Group Communication Manager is responsible for overseeing and coordinating communication within a group or team. This may include managing meetings, facilitating discussions, and ensuring effective communication among team members

    1 week ago

    Infinity Technologies Laurel Heights, United States

    We are currently seeking a Group Communication Manager (m/f/d) at our location in Jülich for an immediate start (PA-No.: 62/23). ETC is an international high-tech company specializing in the development, production, and installation of gas centrifuges for uranium enrichment. ETC ...

  • MG Properties

    Community Manager

    1 week ago

    MG Properties Fremont, United States

    With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the property management industry. At MG Properties, we focus on enriching lives - physically in ...

  • Mill Creek Residential

    Community Manager

    1 week ago

    Mill Creek Residential Walnut Creek, United States

    The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for se ...

  • Bell Partners Inc

    Community Manager

    4 days ago

    Bell Partners Inc Alameda, United States

    **We Care. We Deliver.** **Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow. · The Community Manager is responsible for leading and directing all community operations. The ...

  • PRI Global

    Communications Manager

    1 week ago

    PRI Global San Francisco, United States

    Communications Manager · Remote( Consultant need to be local from San Francisco, California) · Contract · Must Have Skills(Mandatory) · 1 Internal Comms Experience (Minimum 7+ years) · 2 Communication Plan Execution Skills · 3 Multiple project management experience · Nice to Ha ...

  • ConAm

    Community Manager

    1 week ago

    ConAm San Francisco, United States

    Community Manager (Conventional) | Elan Cardiff by the Sea | Cardiff, CA · WHO WE ARE: · CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. ...

  • Surgewomen

    Community Manager

    1 week ago

    Surgewomen San Francisco, United States

    We are looking for our first community manager to help us build out a great community experience You will cultivate relationships with our community members and work with the team to understand and resolve their needs. You will work with the founders to come up with creative ways ...

  • Flexport

    Communications Manager

    4 days ago

    Flexport San Francisco, United States Full time

    About Flexport: · At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptio ...

  • Tonic

    Community Manager

    1 week ago

    Tonic San Francisco, United States

    About the TeamWe're a small team of builders passionate about creating a world where people are brought together through learning music, celebrating work-in-progress, and sharing moments in the artistic journey.We're a diverse and geographically distributed team that cares deeply ...

  • Flexport

    Communications Manager

    2 days ago

    Flexport San Francisco, United States

    About Flexport: · At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and excepti ...

  • Mission Asset Fund

    Communications Manager

    1 week ago

    Mission Asset Fund San Francisco, United States

    Do you love to tell stories that help people understand the complex policy and financial issues impacting immigrant and low-income communities? Do you love to coordinate, work with, and rally people to get complex projects to the finish line? Do you want to be challenged, learn a ...

  • MidPen Housing

    Community Manager

    1 week ago

    MidPen Housing San Francisco, United States

    At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow peo ...

  • Urban Ed Inc

    Communications Manager

    2 days ago

    Urban Ed Inc San Francisco, United States

    Job Description · Job Description Communications Manager Job Description Location: Hybrid, requires 2-4 days per month in-person in San Francisco · Supervisor: Sr. Director · Work Periods: Full-Time, 12 month · Direct Supervision Exercised: As Assigned · Role Type: Salaried-Exem ...

  • Foundation for California Community Colleges

    Communications Manager

    2 days ago

    Foundation for California Community Colleges San Francisco, United States

    Communications Manager, Communication and Marketing Services · 100% Remote within California, Must reside in California · We are seeking a Communications Manager to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges-the ...

  • Urban Ed Academy

    Communications Manager

    3 days ago

    Urban Ed Academy San Francisco, United States

    Location: · Hybrid, requires 2-4 days per month in-person in San Francisco · Work Periods: · Full-Time, 12 month · Direct Supervision Exercised: · As Assigned · About Urban Ed Academy · At Urban Ed Academy, we're on a mission to ensure every student gets the chance to learn fr ...