Community Manager - Walnut Creek, United States - Mill Creek Residential

Mill Creek Residential

Verified Company

Walnut Creek, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities.

Provides leadership and management for the community operations and maintenance teams.

This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.

Essential Functions/Responsibilities

Financial Performance

Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
Oversee pricing and occupancy strategies
Assist in preparation of community budget
Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
Address and complete all other duties as assigned

Sales and Marketing

Oversee sales, lease renewals, movein and moveout process
Oversee administration and completion of the resident renewal program, movein and move out process
Maintain accurate and indepth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
Foster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordingly
Participate in Revenue Management calls when applicable
Address and complete all other duties as assigned

Operating Standards

Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
Partnering with Service Manager, recommend capital improvements for community
Manage contracts with 3rd party service providers
Address and complete all other duties as assigned

Associate Management and Development

Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes.
Establish goals and accountability for team.

Provide feedback, coaching and support to drive achievement of established goals, reward success:
hold one on one meetings with staff members

Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development. Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Address and complete all other duties as assigned

Education and/or Experience

High School diploma or equivalent (GED), Bachelor's degree or related experience preferred
35 years of multifamily or related property management experience or equivalent experience
2 years supervisory experience
Commitment to, and passion for, providing outstanding customer service
Strong communication skills (written and verbal)

Skills/Specialized Knowledge

Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing
Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management
Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes
Supervise subordinates and provide feedback and coaching resulting in improved performance
Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper
Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, additio