Jobs
>
Los Angeles

    Technical Support Representative - Los Angeles, United States - ReqRoute Inc

    ReqRoute Inc
    ReqRoute Inc Los Angeles, United States

    6 days ago

    Default job background
    Description

    Job title:
    Technical Support

    Representative


    Location:
    Mission Hills, CA


    Term:
    Contract

    Travel Required - Transportation Mandatory (within a max of 40-50 mile range)

    Shift:
    Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.


    Note:
    Vaccination Required


    Job Description:
    Candidate is aware that this is X months contract and may extend as needed

    plus weeks training at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY

    as needed, 4 plus weeks at El Segundo and\or Long Beach\Airport Plaza

    once candidate is fully trained. Candidate will be assigned to proper area for coverage.

    Flexible hours to work or drive as needed all over OC and LA

    Able Lift 50 LB or more (printers or other equipment as needed)

    Drive to support and\or Cover tech that may call out on the last mins

    Can transport equipment from one site to next site.

    Work hours 8 AM and end 5 PM with 1 hour lunch.


    As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project end) will get full 8 hours.

    As needed, come in next day before 6AM Go-Live support.

    As needed, work on the Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours week


    Job Summary:


    Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA.

    Project includes daily operational support and IT Tier 2 end user device support.


    Top Requirements:
    Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification


    What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.

    *** Primary Responsibilities:

    Must have a valid driver's license, car insurance and dependable vehicle

    Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services

    Provide laptop and desktop support for Windows devices to include software installations and end user data migrations

    Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer

    Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations

    Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure


    Required skills:
    Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN

    Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements

    Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

    Required skills

    End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments

    3 years of experience in desktop, laptop and smart phones troubleshooting.

    Experience with Android and Apple IOS support

    Must be able to lift up to 70 pounds

    You will be asked to perform this role in an office setting or other company location

    Nice to Have

    2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment

    2 years' experience Microsoft Software Office Suite

    Knowledge of Active Directory, Citrix, Microsoft SCCM

    Please send resumesto

    #J-18808-Ljbffr
  • Growing Business Firm

    Client Support Representative

    4 days ago

    Growing Business Firm Los Angeles, United States

    Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies?We are one of the top providers of promotional brand marketing services in Southern ...

  • Growing Business Firm

    Client Support Representative

    6 days ago

    Growing Business Firm Los Angeles, United States

    Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies? · We are one of the top providers of promotional brand marketing services in South ...

  • Growing Business Firm

    Client Support Representative

    1 day ago

    Growing Business Firm Los Angeles, United States

    Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies? · We are one of the top providers of promotional brand marketing services in Southe ...

  • MedPOINT Management

    Provider Support Representative

    3 weeks ago

    MedPOINT Management Los Angeles, United States

    Job Description · Job DescriptionSummary · Under the Provider Network Operations (PNO) Provider Network Management Supervisor's general direction, the PNO Provider Support Representative is responsible for responding to all PNO department queue incoming calls in a courteous and e ...

  • Money Fit by DRS

    Customer Support Representative

    3 days ago

    Money Fit by DRS Los Angeles, United States

    WHO WE ARE: · Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and e ...

  • Pratt & Whitney

    Customer Support Representative

    1 week ago

    Pratt & Whitney Los Angeles, United States

    Date Posted: Country:United States of AmericaLocation:PW128: California Remote Remote Location , Remote City, CA, 90014 USAPosition Role Type:OnsitePratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engines unlike any the worl ...

  • Locanto

    Customer Support Representative

    1 week ago

    Locanto Los Angeles, United States

    Essential Marketing Measurement Advertising · Google Analytics · **Company, that processes the data** · Google Ireland Ltd · Gordon House, Barrow Street · Dublin 4 · Ireland · **Purposes, for data processing** · Measurement · **Legal basis, for data processing** · Conse ...

  • Recooty

    Customer Support Representative

    1 week ago

    Recooty Los Angeles, United States

    One Act is a global startup engaged in software development and AI technology development.One Act built the AI-powered trusted marketplace PieceX for buying and selling vetted and approved software solutions. we enable our sellers to monetize the unique code they develop while em ...

  • Sunpro, Inc.

    Customer Service Support Representative

    1 week ago

    Sunpro, Inc. Los Angeles, United States

    **Customer Service Support Representative** · **Department:** Customer Service **Location:** Mandeville, LA · **Customer Service Support** · The Customer Service Support Specialist is ultimately responsible for leading and handling all escalating customer calls as well as ensu ...

  • Lobel Financial

    DealWriter Support Representative

    3 weeks ago

    Lobel Financial Anaheim, United States

    Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop, then partner ...

  • United Airlines

    Support Representative

    1 month ago

    United Airlines Los Angeles, United States Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means th ...

  • United Airlines

    Support Representative

    1 week ago

    United Airlines Los Angeles, United States

    **Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...

  • American Array Solar

    Customer Service Representative/Sales Support

    3 weeks ago

    American Array Solar Los Angeles, United States

    Job Description · Job Description · Customer Service · Representative/Sales · Support · Compensation: $18 - $25 hourly base + Commission + Daily Bonuses · Employment type: Full-time · We are expanding our company and need a driven, self-motivated, natural leader to help cult ...

  • Abode Camp

    Customer Support Representative Cloud Design

    1 week ago

    Abode Camp Los Angeles, United States

    ****Customer Support Representative Cloud Design (Tier 1)**** · Sprint Ray | Los Angeles , CA 90009 Posted **Aug 30** · **Job Description** · Managing support cases: collect all relevant information from customers according to company procedures and record this using companys ...

  • Patterson Companies

    Sales Support Representative

    1 week ago

    Patterson Companies Los Angeles, United States

    Patterson isn't just a place to work, it's a partner that cares about your success. · One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating e ...

  • eatOS POS Inc.

    Customer Support Representative

    1 week ago

    eatOS POS Inc. Los Angeles, United States

    **WHO WE ARE**: · Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, a ...

  • Specialist Direct

    Client Support Representative

    3 weeks ago

    Specialist Direct Los Angeles, United States

    **Full-Time Salaried Position** · **About Specialist Direct** · Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company's telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient o ...

  • eatOS POS Inc.

    Customer Support Representative

    1 month ago

    eatOS POS Inc. Los Angeles, United States Full time

    WHO WE ARE: · Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and e ...

  • Altruist Corp

    Advisor Support Representative

    1 week ago

    Altruist Corp Los Angeles, United States

    **About Altruist** · Altruist is a fast growing fintech company that's transforming the financial advice industry. Our mission is to make financial advice better, more affordable, and accessible to everyone. We're a modern custodian built exclusively for registered investment adv ...

  • Circle International Bermuda Limited.

    Customer Support Representative, North America West

    1 week ago

    Circle International Bermuda Limited. Los Angeles, United States

    **Customer Support Representative, North America West** · at Circle Los Angeles - will also consider remote in US Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, comme ...