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Customer Support Representative Cloud Design - Los Angeles, United States - Abode Camp
![Abode Camp background](https://contents.bebee.com/companies/us/abode-camp/background-b8haz.png)
Description
****Customer Support Representative Cloud Design (Tier 1)****
Sprint Ray | Los Angeles , CA 90009 Posted **Aug 30**
**Job Description**
Managing support cases: collect all relevant information from customers according to company procedures and record this using companys CRM
Manage your pipeline of cases efficiently
Identify, prioritize and establish options for issues reported by customers
Effectively communicate and understand how to escalate customers feedback with internal teams R&D, QA, Product Development, Leadership
Occasional travel may be required to training or other events Qualifications and Requirements: * 1+ years experience in a customer/technical support role
Familiarity with Zendesk/ERP software
Strong communication and computer skills
Attention to detail Bonus Points: * College Degree or Technical Certificate (dental, technical repair)
Experience working in dental field (lab, dental school, dental office)
Experience with 3D Printing or Dental workflow About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If youre a relentless problem solver who wants to shape the future of 3D printing, join SprintRay Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: SprintRay does not accept agency resumes. Please do not forward resumes to company email addresses or other company contacts. SprintRay is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly. SprintRay is an equal opportunity employer.