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Head of Sales, West and Latin America
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Circle International Bermuda Limited. Los Angeles, United States**Senior Manager, Customer Support, North America West** · at Circle · Los Angeles - will also consider remote in US · This is an exciting new role reporting to the VP of Global Customer Support. You will be joining our rapidly growing team and helping us to scale our Customer ...
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Circle International Bermuda Limited. Los Angeles, United States**Senior Manager, Customer Support, North America West** · at Circle Los Angeles - will also consider remote in US This is an exciting new role reporting to the VP of Global Customer Support. You will be joining our rapidly growing team and helping us to scale our Customer Suppo ...
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Circle International Bermuda Limited. Los Angeles, United States/ · / · Senior Manager Customer Support North America West · **Revenue** · **Senior Manager, Customer Support, North America West** · **Overview** · **Apply** · Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital cu ...
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Research Analyst Positions
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Talk Show Host
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Digital Video Curator
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Team Members
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Alterations Supervisor
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Corporate Counsel
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Director of Toys
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Avanade Los Angeles, United StatesCome join us · Even organizations committed to change find it hard to make it happen. That's why we need you As an OCM Advisory Group Manager (Senior Manager level), you will lead our Organizational Change Management Advisory practice in the West Region, working closely with Nort ...
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La Festival Programme Manager
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Key Account Manager, West Coast
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Director, Key Accounts, West Coast
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Basemakers, LLC Los Angeles, United States**Who is Basemakers?** · Basemakers is one of the most trusted retail sales management companies in the food and beverage industry. After hitting the INC 500/5000 list of the fastest growing privately-held companies in America three consecutive times, we're expanding our sales se ...
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Regional Merchandising Manager
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Los Angeles Branch Manager
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Ferrari Express Inc Los Angeles, United StatesJob Title: · Branch Manager, Los Angeles · Main Purpose of the Job: · Ensure operations are managed from a day-to-day perspective by having all direct reports and their teams follow Ferrari Express Inc.'s standard operating procedure. · Providing an optimal customer service exper ...
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Channel Account Manager
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ZeroFOX Los Angeles, United States**OPPORTUNITY OVERVIEW** · - ZeroFox seeks a Channel Manager (CAM) to support the continued and rapid growth of the Channel Program in North America. This CAM will be responsible for managing existing and building new West Coast Territory partner relationships in the United State ...
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Rvp, West Region
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DoubleVerify Los Angeles, United States**What You'll Do** · - Lead large-scale brand relationships with senior-level decision-makers, focused on identifying strategic opportunities for value-creation, partnership development, and revenue growth · - Design and implement data-driven, strategic revenue strategies to expa ...
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Project and Billing Specialist
4 days ago
Mott MacDonald Los Angeles, United StatesProject and Billing Specialist · **Country**:United States**Position Location**:Los Angeles, CA, USA**Contract Type**:Regular (US only)**Work Pattern**:Full Time**Sector**:Corporate services**Discipline**:Administration**Job Ref**:2208**Recruiter Contact**:Sofiya Bula- Here at Mo ...
Customer Support Representative, North America West - Los Angeles, United States - Circle International Bermuda Limited.
Description
**Customer Support Representative, North America West**
at Circle Los Angeles - will also consider remote in US Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 40 billion in circulation and supported over $1.3 trillion in transactions in the past year. Circles payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Circles SeedInvest service brings internet-native fundraising and capital formation to startups and growth companies. Combined, Circles suite of services helps companies to participate in a more open, global and inclusive financial system.
**What youll be part of:**
With the mission To raise global economic prosperity through the frictionless exchange of financial value, Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.
**What youll be responsible for:**
Youll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. Youll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.
**What you'll work on:**
Engage with customers to resolve issues that come through as support tickets to our team
Craft well written, tailored communications to help customers resolve their issues
Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
Serve as a trusted advisor with an open, caring and approachable style of working
Manage multiple competing priorities to achieve results for every customer
Proactively identify opportunities to develop solutions that help the team achieve our goals
**You will aspire to our four core values:**
**Multistakeholder -** you have dedication and commitment to our customers, shareholders, employees and families and local communities.
**Mindful -** you seek to be respectful, an active listener and to pay attention to detail.
**Driven by Excellence -** you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
**High Integrity -** you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
**What you'll bring to Circle:**
2+ years of prior experience working in a fast paced global support team
Have a talent for writing and a skill for communicating complex problems clearly
You care deeply about the customer experience and strive to refine your skills everyday
Youre a highly motivated and caring person who has a passion for learning
A core principle of yours is sharing knowledge and helping people do their very best work
You enjoy the challenge of solving open-ended problems in a timely manner
Have a working knowledge of systems such as Zendesk and HubSpot
Familiarity with financial services or payments businesses preferred
Experience providing Live Chat Support and/or Social Media Support preferred
Experience with data analytics tools for troubleshooting problems preferred
Multilingual skills preferred, especially Mandarin or Cantonese
Proficiency in Google Suite, Slack and Apple MacOS preferred.
We are an **equal opportunity employer** and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are an **equal opportunity employer** and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.