Customer Service Representative - Concord, United States - Suburban Propane

Suburban Propane Concord, United States

2 weeks ago

Description

Overview

We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition.

As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

$17 - $22 an hour based on experience.

Responsibilities

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts, and more

For eligibility and a full list of our benefit offerings please visit:
.

Qualifications

Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment

As part of our pre-employment hiring process, background checks and drug screens are performed.

Applications will be accepted until the position is filled.
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L

P (NYSE:
SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets.

With over 3,000 employees and as the 3 rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers.

We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

_It's an amazing time to become a part of our team as we expand our national footprint and_
_make strides toward a sustainable, clean energy future_

_At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day.

All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

_
For more information about our hiring process, please visit:
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Job Location _US-CA-Concord_

Posted Date _1 month ago_ _(4/2/2024 4:51 PM)_

_Job ID_ _ _

_Category_ _Customer Service_

_Position Type_ _Full-time Regular_

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