Jobs
>
Syracuse

    Supervisor, Customer Service - Syracuse, United States - National Safety Council

    National Safety Council
    National Safety Council Syracuse, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionSave lives, from the workplace to anyplace.

    The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:
    • Workplace Safety
    • Roadway Security
    • Impairment

    We are currently looking for a Supervisor, Customer Service to join us in our mission to save lives and prevent injuries.

    Position Highlights:

    The Supervisor, Customer Service provides leadership, mentoring, and coaching to DMC customer service staff. Develop, implement, and supervise customer service processes within a contact center environment. Coordinate day-to-day customer service needs. Monitor and evaluate agent contact center behaviors to ensure quality standards and program regulations are met. Develop quality standards through data and process analysis assuring NSC services always meet customer expectations for quality. Assure process and data integrity measures are in place with consistent auditing and communication.

    What You'll Do:
    • Lead all aspects of people management for Data Management Center Customer Service Representatives (CSRs) including but not limited to recruiting, training, coaching, goal setting, progressive discipline, and performance management. Collaborate to develop a winning culture.
    • Supervise all aspects of DMC's customer service policies, objectives, and initiatives.
      • Develop and maintain a highly detailed, holistic customer service quality assurance program including QA form & process development, calibration, live monitoring, and metrics.
      • Handle difficult or complex questions and escalated calls.
      • Oversee staff channel scheduling assignments based on analysis of workload and peak channel volumes to ensure contact center performance meets service level expectations.
      • Develop and communicate procedures and metrics that drive quality, efficiency, and process & data integrity.
      • Assure all customer touchpoints are accurate, innovative, and combatting competition.
      • Utilized metrics, and contact content, and analyzed data for process, system, and workflow change recommendations.
      • Work with the Manager to analyze and provide historical trend data, graphical representations, metrics, actionable data, and reports.
      • Work with Manager and contact center software to produce charts, wallboard data, desktop widgets, etc. to depict agent/team performance and drive motivation/incentive programs.
      • Identify agent/team training needs. Develop training, job aides/resources & content libraries. Conduct group training.
      • Participate on the call center floor and in team meetings to take a proactive role in communication as well as encouraging process and training improvement.
      • Manage contact center software packages as a super user.
    • Serve as a part of the Supervisor on-call rotation, handling remote location instructor problems weeknights and weekend days by using in-depth program and safety knowledge to quickly resolve issues from AV equipment, facility items, problem students, emergencies, etc
    We're Looking for Someone with:
    • 5-7 years relevant customer service or call center experience and within that experience:
      • at least two years of supervisory or leadership
      • quality assurance and documenting best practices experience
    • Proficient in Microsoft Office, workforce management, and industry-related software programs.
    • Bachelor's degree preferred. § Strong knowledge of customer care processes and techniques.
    • Self-starter and highly detail-oriented and possess good time management, organizational, and decision-making skills.
    • Excellent written and verbal communication skills and exceptional listening and analytical skills with attention to detail.
    • A "can do" attitude.
    • Collaborative with demonstrated ability to work well in a fast-paced, metrics-driven, team environment.
    • Ability to independently handle multiple projects simultaneously.
    • Proven ability to respond to and complete deadlines as well as delegate and organize own work and other's workflow.
    • Proven ability to achieve and maintain departmental quality standards including experience working on business process improvement, analyzing data, and implementing projects.
    • Salary is $65,000
    Reasons You'll Love it here:
    NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:
    • At least 20 PTO days accrued 1st year and 11 paid holidays
    • Flexible work arrangements
    • Comprehensive medical, dental, vision, and life insurance plans
    • Flex spending accounts for medical and dependent care
    • 403(b) & Roth 403(b) with employer match up to 6%
    • Reimbursable training
    • Student loan pay down
    • Dress for your day

    We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

    NSC is an equal opportunity employer.

    Powered by JazzHR

    ap75GeJ3B3

  • FedEx Express

    Customer Service Agent

    3 weeks ago

    FedEx Express South Holland, United States

    The schedule for this position is Monday - Saturday 200pm - 800pm with an additional day off during the week Part-Time Non DOT Hourly pay is $20.34 per hour Paid weekly Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, p ...

  • Falcon Papers and plastics

    Customer Service Representative

    3 days ago

    Falcon Papers and plastics South Holland, United States

    We are looking for Customer Service Representatives who are eager to learn the supply chain/ logistics business and deliver unparalleled customer service for a strong organization that is in a tremendous growth mode. Logistics Customer Service Rep will earn $16-$18/hour. dependin ...

  • Niagara LaSalle

    Customer Service Representative

    5 days ago

    Niagara LaSalle South Holland, United States

    **CUSTOMER SERVICE REPRESENTATIVE** · We are looking for an experienced **Full-Time** Customer Service Representative. This position is located in **South Holland Illinois**. We maintain an absolute commitment to the safety of our employees and customers. This is demonstrated by ...

  • Martin Produce, Inc

    Bilingual Customer Service Representative

    1 week ago

    Martin Produce, Inc South Holland, United States

    POSITION TITLE: Customer Service Representative · RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficienc ...

  • Ashland Propane Inc

    Billing and Customer Service Specialist

    1 week ago

    Ashland Propane Inc South Holland, United States

    **Benefits**: · - 401(k) · - 401(k) matching · - Competitive salary · - Health insurance · - Paid time off · Join the Ashland Propane Team We are looking for full time Office Team Member to joinour team Our team is a valuable part of both company success and customer satisfaction ...

  • Ashland Propane Inc

    Accounts Receivable and Customer Service

    1 week ago

    Ashland Propane Inc South Holland, United States

    **Benefits**: · - 401(k) · - 401(k) matching · - Competitive salary · - Health insurance · **Benefits/Perks** · - Competitive Compensation · - Paid Time Off · - Career Growth Opportunities · **Job Summary** · **Responsibilities** · - Processing and accurately recording transactio ...

  • Gurtler Industries, Inc.

    Order Entry/customer Service Representative

    1 week ago

    Gurtler Industries, Inc. South Holland, United States

    **Job Title**:Customer Service Representative · Gurtler Industries, Inc is hiring a customer service representative that will have a high degree of communication with the sales, production, purchasing, dispatching and transportation teams. The representative will assist customers ...

  • Emerald Enterprises

    Employee (m/f/d) Customer Service / Training

    3 days ago

    Emerald Enterprises Mattydale, NY, United States Freelance

    Staatsanzeiger eServices GmbH, a company of the Südwestdeutsche Medienholding (SWMH), is currently seeking a Customer Support/Training Employee (m/f/d) for a 12-month contract in Mattydale, NY. · Who we are: · Staatsanzeiger eServices GmbH offers electronic procurement and distri ...

  • Stellar Innovations

    Customer Service Clerk

    3 weeks ago

    Stellar Innovations Seneca Knolls, United States

    At Seneca Knolls, you can find your new job as a Commercial Clerk (m/f/d) in Customer Service in full-time. As part of our existing team, you will be responsible for processing offers. We offer you: · - A competitive salary according to ERA EG 8, amounting to € per month · - An i ...

  • CSL Plasma

    Customer Service

    3 weeks ago

    CSL Plasma Syracuse, United States Full time

    Responsibilities: · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Prepares the autopheresis machine for the pheresis process. · Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during th ...

  • Rick Weissenhofer - State Farm Agent

    Customer Service Representative

    1 week ago

    Rick Weissenhofer - State Farm Agent Oswego, United States

    **Benefits**: · - 401(k) matching · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Rick Weissenhofer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the gr ...

  • EmblemHealth

    Supervisor, Customer Service

    1 week ago

    EmblemHealth Syracuse, United States

    Summary: · Manage the day-to-day responsibilities of telephone performance, coaching/counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA/Privacy form updates. · Responsible for systemic testing related to updat ...

  • Rapid Response Monitoring

    Customer Service Representative

    2 weeks ago

    Rapid Response Monitoring Syracuse, NY, United States

    * 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS * · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials for ...

  • United Radio

    Customer Service Representative

    3 weeks ago

    United Radio Syracuse, United States

    Customer Service Representative · United Radio is an employee-centric organization that is successful partner to its customers throughout New York State.The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional ...

  • Rapid Response

    Customer Service Representative

    3 weeks ago

    Rapid Response Syracuse, United States

    Customer Service Representative - $20/hr (Shift Differentials + Hiring Bonus) · Department: Customer Service - NY · Location: Syracuse, NY · START YOUR APPLICATION ) · 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS * · Rapid Response acknowledges the sacrifices our employe ...

  • Rapid Response Monitoring

    Customer Service Representative

    3 weeks ago

    Rapid Response Monitoring Syracuse, United States

    * 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS * · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials fo ...

  • Suburban Propane

    Customer Service Representative

    3 weeks ago

    Suburban Propane Syracuse, United States

    Overview · Our Contact Center located in Syracuse, NY has several openings for Customer Service Representatives. Under moderate supervision of a Contact Center Supervisor, this position is accountable for handling inbound customer service calls including delivery and service requ ...

  • National Safety Council

    Customer Service Representative

    2 weeks ago

    National Safety Council Syracuse, United States

    Save lives, from the workplace to anyplace. · The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas whe ...

  • Sapphire Recruitment, Inc. dba CPS Recruitment

    Customer Service Representatives

    3 weeks ago

    Sapphire Recruitment, Inc. dba CPS Recruitment Syracuse, United States

    Customer Service Representative HOURS: Monday-Friday (8am - 5pm)PAY RATE: $17.00/hr. ($18 per hour if you are fluent in Spanish AND English)CPS Recruitment is partnering with an innovative company in Syracuse, NY to find Customer Service Representatives to become a vital part of ...

  • C.R. Fletcher Associates Inc

    Customer Service Representatives

    2 weeks ago

    C.R. Fletcher Associates Inc Syracuse, United States

    To apply for this job email your details to · Apply using webmail: Gmail / AOL / Yahoo / Outlook · CR Fletcher Temps is recruiting for multiple openings with a key client, looking for candidates with excellent customer service and administrative skills. - Work in an office env ...