Bilingual Customer Service Representative - South Holland, United States - Martin Produce, Inc

Description

POSITION TITLE:
Customer Service Representative


RESPONSIBILITY:
This position works alongside sales department to act as a liaison, take orders, provide service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction


DEPARTMENT:
Sales Department


REPORTS TO:
Sales Manager

HOURS/


SCHEDULE:
Full-Time,

Sunday-Thursday Start 10:00am  Friday-Saturday - Occasional


DRESS CODE:
Casual Attire


PAY STRUCTURE:
Weekly hourly pay rate plus bi-monthly 1% commission of gross profit of sale.


KEY DUTIES AND RESPONSIBILITIES:

• Manage large amounts of calls, outgoing and incoming
• Accurate order taking, credit, refunds, and exchanges
• Handle and take sales orders for walkins or over the phone
• Build sustainable relationship & trust with customers through open and interactive communication
• Answer customer questions and inquiries, provide product and service information
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through
• Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling
• Inform customers of promotions, updates and significant events
• Meet team sales targets and goals
• Provide excellent high satisfaction service to customers
• Monitor and communicate customer account status with appropriate parties

EDUCATION REQUIREMENTS:

• High School Diploma

WORK EXPERIENCE REQUIREMENTS:

• Excellent customer service experience

• Bilingual

• Spanish & English (required)
• Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailedoriented.
• Strong phone contact handling skills and active listening
• People oriented, charismatic,

PHYSICAL REQUIREMENTS:

• Ability to sit for prolonged periods of time

Pay:
From $16.00 per hour


Expected hours:
per week


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend

Work setting:

• Inperson
• Office

Experience:

• Customer service: 1 year (required)
• Sales: 1 year (required)

Language:

• Spanish (required)

Work Location:
In person