Order Entry/customer Service Representative - South Holland, United States - Gurtler Industries, Inc.

Description

Job Title:
Customer Service Representative

Gurtler Industries, Inc is hiring a customer service representative that will have a high degree of communication with the sales, production, purchasing, dispatching and transportation teams.

The representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations. They will provide a high level of customer service in a professional and productive manner.

Essential Duties and Responsibilities

• Enter orders in the system as submitted by customers and the sales representatives.
• Assist customers and sales representatives with placing, changing or canceling orders.
• Provide accurate and complete information to the customer and sales representatives.
• Maintain customer records by updating account information in the system.
• Assist sales on any customer or operational complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Coordinate deliveries, interacting with transportation and dispatching departments.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Other duties as assigned.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that is required for the position.

• Ability to read, write and speak the English language.
• Proven customer support experience.
• Strong phone contact handling and active listening skills.
• Ability to adapt/respond to different types of situations.
• Excellent verbal and written communications.
• Ability to multitask and prioritize, work independently, and manage time effectively.
• Ability to stay pleasant and focused in a fast paced environment.
• Strong attention to detail.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit, stand, walk, use hands to type and lift small lightweight objects.

Qualifications

• Ability to multitask and prioritize, work independently, and manage time effectively.
• Minimum 3 years customer servicerelated experience.
• Proficient with Word, Excel and Outlook.

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (required)

Experience:

• Data entry: 3 years (required)

Work Location:
In person