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    Professional Services Consultant-Lab - Tucson, United States - Clinisys

    Clinisys
    Clinisys Tucson, United States

    1 week ago

    Default job background
    Description


    As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction.


    You will provide clients with mentorship and advice for workflow planning and drive adoption of standard methodologies for the greatest customer return on investment.

    You will be responsible for performing contracted onsite and remote services for clients.
    Essential Functions

    Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations
    Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines
    Guide the client in their decision-making to achieve maximum efficiency using Clinisys best practice recommendations
    Conduct training for the client as part of the overall implementation process
    Provide input to process improvements by monitoring both client and departmental feedback
    Travel to client sites to install Clinisys software products following department procedures and guidelines
    Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
    Resolve project issues or determine when escalation to senior staff or management is required
    Collaborates and Mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge
    Effectively organize and prioritize project tasks to ensure timely completion of projects assigned
    Complete other projects as assigned
    Skills

    Strong understanding of client/ laboratory workflow concepts relative to software applications with some knowledge of interfaces
    Ability to understand how multiple systems work together and ability to make recommendations
    Strong communication and presentation skills with the ability to present to all levels of the organization
    Ability to work independently and effectively manage projects and priorities from start to finish
    Strong problem-solving and troubleshooting skills
    Able to develop and improve workflow processes and procedures and drive client process improvements
    Demonstrated knowledge of healthcare specialty workflow(s)
    Required Experience & Education

    Bachelor of Science in Healthcare, Information Technology, or related degree
    1+ years of experience in healthcare and/or IT/software environment
    Benefits

    Our benefits are designed to help you move forward in your career and areas of your life outside of work.

    From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

    For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your circumstances.

    The starting pay range for a candidate selected for this position is generally within the range of $84,400 to $114,400 for an annual base salary.

    The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

    Preferred Experience & Education
    3-5 years experience with healthcare information systems or Clinisys software products
    1 year working with Clinisys SQ Lab/BB applications.
    1 year experience working in a consulting or implementation environment.
    MLS (ASCP) or MLT (ASCP Certifications
    Supervisory Responsibilities

    None
    Physical Requirements

    Work is performed in a normal office setting with minimal health or safety hazards exposure. Prolonged periods of sitting at a desk and working on a computer.
    50% - 80% Travel may be required.
    Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
    Exposure to hazardous materials or various weather conditions
    Travel to client sites that can pose risks associated with a healthcare organization
    May be required to follow customer location health and safety requirements
    Clinisys' Commitment to Equal Opportunity
    Clinisys Information Systems is an Equal Opportunity Employer.

    Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.


    General Guidance:


    This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role.


    While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and is subject to change at any time.

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