Professional Services Consultant - Tucson, United States - Clinisys

Clinisys

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction.

You will provide clients with mentorship and advice for workflow planning and drive adoption of standard methodologies for the greatest customer return on investment.

You will be responsible for performing contracted onsite and remote services for clients.

Essential Functions

Consult presale and postsale with key stakeholders to ensure project scope aligns with contracted customer expectations;
Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines ;
Guide the client in their decisionmaking to achieve maximum efficiency using Clinisys best practice recommendations;
Conduct some product training for the client as part of the overall implementation process;
Provide input to process improvements by monitoring both client and departmental feedback;
Travel to client sites to install Clinisys software products following department procedures and guidelines;
Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship;
Resolve project issues or determine when escalation to senior staff or management is required;
Collaborates and Mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge;
Effectively organize and prioritize project tasks to ensure timely completion of projects assigned;
Complete other projects as assigned.

Skills:

Ability to work independently and effectively manage projects and priorities from start to finish;
Strong communication and presentation skills with the ability to present to all levels of the organization;
Ability to understand how multiple systems work together and ability to make recommendations;
Strong analytical and problemsolving skills;
Able to provide mentoring and consultation to improve workflow processes and procedures;

Required Experience & Education

Bachelor of Science in Life Sciences/Pharma or Forensic Toxicology related degree
3+ years' experience in a Life Sciences/Pharma or Forensic Toxicology Laboratory
3+ years' experience with SQL query writing (Oracle DB Knowledge preferred)
3 years experience with programming languages (C++, Java, PL/SQL)
3+ years' experience with API/Interfaces (HL7)
3 years of report development experience

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work.

From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your circumstances.

Preferred Experience & Education

1 year experience working in a consulting or implementation environment.

Physical Requirements

Work is performed in a normal office setting with mínimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer;
2550% travel may be required;
Moderate lifting/carrying 1544 lbs.; use of fingers; walking/standing 26 hours;
Exposure to hazardous materials or various weather conditions;
Travel to client sites that can pose risk associated with healthcare organizations;
May be required to follow customer location health and safety requirements.

LI-JC1

LI-REMOTE