- Work effectively with external customers in-person, via email or phone
- Provide assistance to prospective students, current students, their family members, high school counselors, and other departments on campus
- Requires knowledge, confidence, and judgment to answer complex requests
- Requirement to conduct in-depth interviews to elicit and record sensitive information
- Determine customers' requests and needs and provide specialized information about financial aid and scholarship programs and services
- Interpret technical information, and resolve complex, varied and challenging issues
- Prepare clear and concise responses for customers
- Perform a variety of office support functions, may include answering phones, screening and channeling calls, and taking messages; scheduling; composing and signing routine correspondence; receiving money; maintaining record keeping systems by adding or deleting information; compiling data and preparing reports
- Maintain accurate working knowledge on current and upcoming state,
federal, and university regulations relating to financial aid and
scholarships - Determine the individual financial needs of a student, recommending
available options and next steps - Answer financial aid-related questions, clarifying information, and working
with students and their families to understand how to proceed with the
financial aid and scholarships process. Protecting individuals' confidential
information - Process student requests and/or initiating actions required
- Collaborate with staff within the Office of Financial Aid and other
departments on campus - Perform other duties ass assigned. Knowledge, Skills, Abilities:
- Pleasant and positive demeanor with a commitment to exceptional customer service
- Professional communication skills in all platforms: phone, email, or in-person
- Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology
- A strong ability to be able to speak on rules and regulations
- A high degree of human relation skills is required to persuade or influence others' behavior
- Strong ability to multitask and manage multiple priorities simultaneously
- Computer technology skills including the ability to competently navigate an enterprise resource management system, and intermediate keyboard skills of at least 40 WPM Minimum Qualifications:
- Associates degree or higher from an accredited institution OR an equivalent combination of relevant training and experience
- One or more years of experience in a college or university financial aid office or other high-demand, ever-changing professional office setting
- Experience operating and accessing data using a Windows operating system; Demonstrated verbal and written communication skills
- Analytical and problem-solving skills
- Ability to perform basic math calculations either by hand or using a calculator; Ability to multitask effectively
- Self-directed in managing and prioritizing work flow
-
Warehouse Associate/Service Rep
1 week ago
Endries Boise, United States Part time** Warehouse Associate/Service Rep - 1st Shift Part-time** · **Job Category****:** Warehouse **Requisition Number****:** WAREH002173 Showing 1 location **Job Details** · **Description** · We are looking for a capable 1st Shift, part-time Warehouse Associate to support our comp ...
-
Customer Service Rep 2
2 weeks ago
Boise State University Boise, United StatesCustomer Service Rep 2 · Job no: 498290 · Work type: Classified · Location: Boise, ID · Categories: Customer Service, Financial Aid, Entry-Level · About Us: · Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are ...
-
Customer Service Rep(07304)
2 weeks ago
Domino's Franchise Boise, United StatesJob Description Job Description Job Description Customer Service Representative:Requirements: Valid proof of legal right to work in the United States.Attributes: Friendly, polite, positive attitude, work well in a team environment, a good work ethic, a problem solver, able to hus ...
-
Customer Service Rep 2
23 hours ago
Boise State University Boise, United StatesThis job was posted by : For more information, please see: About Us: · Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that s ...
-
Field Service Rep Temp
5 days ago
AMS Retail Solutions Boise, United StatesJob Description · Job DescriptionTitle: Field Service Representative - Temporary · Duration: Expected to last to end of 2023. · Overview of position: · Position operates in an assigned territory with primary duties to manage and maintain proper signage and display integrity in o ...
-
Svc Rep, IT Service Desk Support
1 week ago
Idaho State Job Bank Boise, United StatesSvc Rep, IT Service Desk Support at Lincoln Financial Group in Boise, Idaho, United States Job Description Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: ...
-
Inbound Contacts Beneficiary Service Rep
5 days ago
Idaho State Job Bank Boise, United StatesInbound Contacts Beneficiary Service Rep (TRICARE Plans) at Humana in Boise, Idaho, United States Job Description Become a part of our caring community and help us put health first If you are a problem solver, resourceful, and looking to make a difference for your family as well ...
-
Member Services Rep Full Time
5 days ago
Planet Fitness - Fitton Clubs Boise, United States Full timeJob Description · Job DescriptionPosition: Member Services Rep - Full Time - Afternoon/Evening · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service t ...
-
Member Services Rep Full Time
1 week ago
Planet Fitness Boise, United States Full timePosition: Member Services Rep - Full Time - Afternoon/Evening · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospe ...
-
Member Services Rep Part Time Evening
5 days ago
Planet Fitness - Fitton Clubs Boise, United States Part timeJob Description · Job Description · Position: Member Services Rep - Part Time - Evening · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Plane ...
-
Member Services Rep Full Time Day
1 week ago
Planet Fitness Boise, United States Full timePosition: Member Services Rep - Full Time - Day We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members ...
-
Member Services Rep Full Time Overnight
5 days ago
Planet Fitness - Fitton Clubs Boise, United States Full timeJob Description · Job DescriptionPosition: Member Services Rep - Full Time - Overnight · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet ...
-
Member Services Rep Part Time Morning
5 days ago
Planet Fitness - Fitton Clubs Boise, United States Part timeJob Description · Job DescriptionPosition: · Member Services Rep - Part Time - Morning · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Plane ...
-
Planet Fitness Boise, United States Part timePosition: Member Services Rep - Part Time - Weekend/Morning · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of cu ...
-
Planet Fitness - Fitton Clubs Boise, United States Part timePosition: Member Services Rep - Part Time - Weekend/Morning · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of cus ...
-
Planet Fitness Boise, United States Part timePosition: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospect ...
-
Planet Fitness Boise, United States Full timePosition: Member Services Rep - Full Time - Day · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of customer serv ...
-
OTSI Boise, United States**Location** · Added - a day ago Customer Service Rep II Others Heredia, Heredia | Contract **Related Others Jobs** · Heredia, Heredia Heredia Heredia Heredia, Heredia Heredia, Heredia **Job Description** · **Were looking for a Customer Service Rep II** · What your role will ...
-
Planet Fitness Boise, United States Part timePosition: Member Services Rep - Part Time - Weekend/Overnight · We are searching for a motivated Member Services Representative to join our team BILINGUAL English/Spanish are encouraged to apply As a member of our staff, you will be responsible for providing a superior level of ...
-
Test - Customer Service Rep
1 week ago
Idaho State Job Bank Meridian, United StatesTest - Customer Service Rep at Jacksons in Meridian, Idaho, United States Job Description Test - Customer Service Rep Meridian, ID, USA Req #8385 Thursday, February 22, 2024 At Jacksons, we believe everyone deserves the opportunity to have a job they love, work in a great environ ...
Customer Service Rep 2 - Boise, United States - Boise State University
Description
Department Overview:
This position provides accurate and timely information, and assist students to better understand the resources they have available to pay for their education. Whether in-person, over the phone, or via email, the Customer Service Representative 2 in this position makes a positive difference in the lives of students every day by employing outstanding customer service and effective communication skills. This role can include wearing many different hats such as that of an interviewer, a detective, a confidant, or a lifeline in order to achieve the goal of providing an experience that ensures students know they matter and belong within the Boise State community.
Level Scope:Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:60% of Time the Customer Service Representative 2 must:
35% of Time the Customer Service Representative 2 must:
5% of Time the Customer Service Representative 2 must:
Some knowledge of: interviewing methods.
Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Preferred Qualifications:
Customer Service Rep 2 professionals in Boise
-
Katharine Urquhart
Geoscientist
-
Paige Hartung
Intern for Property and Evidence
-
Rachel Murray
Customer Service/Nursing
-
Paris Boddie
Barista
-
Liam Smith
Full Stack Developer Web Design
-
Jennifer Black
Business Savvy with great Customer service skills